Chanyce Glasco

Under broad supervision, provide general financial support in the areas of Accounts Payable, Travel and expense management or Customer Care. Responsible for answering employee or vendor inquiries and handling information requests regarding travel policy changes, company communications and eligibility guidelines. Provided invoice statuses, prepare check requests/cancellations, reports, or various other documents. Handled reconciliation of expense reports and month-end close processes and/or payment discrepancies. Enters data into computer system using defined computer programs: compiles data and prepares a variety of reports. Built strong relationships with clients through transparent communication and trust-building activities.

• Responded to customer inquiries in a timely and accurate manner
• Developed and implemented customer service strategies to increase customer satisfaction and loyalty
• Resolved customer complaints quickly and efficiently
• Analyzed customer needs and provided solutions to meet those needs
• Payment and billing inquiries

• Responsible for fabricating, assembling and installing a wide variety of Components on Aircraft Carriers, Submarines and other Surface Ships.

• Responsible for the shipping/receiving, pulling, scanning, and retrieving of rental vehicle secondary keys.
• Utilized Effective data entry skills in order to efficiently scan new incoming keys into Avis Key Manager
• Ensure all requested keys are being pulled and retrieved to the correct Avis Budget locations.
• Respond to key request emails that are sent to the department’s mailbox.

• Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.
• Handle service and information requests, billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions.