CHANTELL HONABLEW

• Scheduling and Rostering Routes:
   Responsible for ensuring schedule is accurate and reflects the actual days worked for each driver.
   Roster each driver in Cortex for proper assignments of routes.
• Timekeeping:
   On a daily basis ensure that each driver has clocked in and out in ADP for accurate timekeeping
   Accident/Injury/Incident Reporting:
   Responsible for documenting and reporting any accident, injury, or incidents that occur to comply with OSHA
  requirements.
   Responsible for documenting and reporting ARC claims and other on the road incidents with guidance from
  the Operations Manager
• Metrics Review and Training:
   Review the weekly Scorecard by analyzing, investigating, reporting, and training drivers to ensure Invictus
  Logistics ranks Fantastic Plus on key metrics.
   Coach drivers on performance improvement
• Accountability of Uniforms and Equipment:
   Responsible for securing 100% accuracy of asset equipment
   Responsible for the inventory of uniforms and pod items
   Onboarding:
   In the absence of the Training DA, The Dispatcher will provide onboarding training to new hires. (Onboarding
  Checklist)
• On-Road Operations/RTS:
   Monitor Cortex while drivers are on-road. Strategize rescues, provide driver assistance, serve as liaison
  between the driver, the station, the operations manager, and the owners
   Track and update performance data throughout the day to completion
   Complete End of Shift (EOS) Wash and submit to the operations manager nightly.
   Ensure all marked missing, re-attemptable, undeliverable, and RTS packages on each driver’s itinerary is
  researched and solutions determined to minimize quality impact. Work with station to resolve each
   Ensure drivers refuel vehicles prior to returning to lot.
• Close out Vehicle inspection & Yard Close:

Inspect every vehicle upon return to the lot. Ensure drivers leave the vehicle full of fuel and cleanly. Report
any damages noted to the operations manager / owners
 Verify that all items within the asset bag are returned from the driver and Dispatcher and Driver signature is
documented
 Ensure 100% accuracy/accountability of asset bags, asset bag items, rabbit devices and other work equipment
 Report discrepancies to the Operations Manager / Owners immediately
 Miscellaneous:
 Other duties and responsibilities as needed by Owners
 Dispatcher is required to drive as needed and at least 1 every two weeks.

• Delivered packages to customer doorsteps and business offices.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Exemplified commitment to teamwork by assisting fellow drivers with coverage during peak periods.
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• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Assisted in recruiting, hiring and training of team members.

i stayed on with amazon being a warehouse flex associate after the first year and would pick up shifts making my own schedule

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Verified quantity and description of materials received by checking merchandise against packing list.

• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
• Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
• Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
• Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
• Replenished shelves regularly to meet customer demand and maximise sales.
• In charge of the front end of the store which included the check out area, training new cashiers, candy, snack and drink replenishment throughout the shift, and planogram for new and now area.

• Demonstrated adaptability by quickly adjusting to route changes or schedule alterations, ensuring minimal disruption to passengers'' travel plans.
• Promoted a positive company image through professional appearance, maintaining both the vehicle''s cleanliness and personal grooming standards.
• Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.
• Upheld company reputation for excellent service by consistently receiving positive feedback from passengers on professionalism and driving skills.
• Strengthened customer relations through courteous interactions with passengers, answering inquiries about routes, schedules, and fare policies.
• Assisted passengers with special needs, ensuring their comfort and accessibility during transit.

• I issued tickets in the guest services building, walk the mascot around the park from time to time, assist guests when they need help locating something
• Pop draws for employees if they don't have the security to do so, carry cash bags back to the cash room when its time to closeout for the end of the day
• opened the ticketing room, helped cashiers set up their assigned window for the day
• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Supported team members by offering constructive feedback and coaching as needed.
• Reviewed upcoming events and planned for expected challenges.
• Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.

• sign them up for our program (rewarding moments)
• cleaned the store when it was closing time
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise using a planogram.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
• Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
• Bussed and reset tables to keep dining room and work areas clean.