Chantel Adams
Eden
Summary
Experienced professional seeking a position that values teamwork. Offering a proven track record of delivering exceptional service to customers and collaborating effectively with colleagues. Committed to exceeding expectations in a fast-paced environment. Strong interpersonal skills and a passion for customer satisfaction drive my success. Eager to join a team where I can utilize my skills to drive success.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Oculus Health
08.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Claims Adjuster
Multi-Plan
08.2022 - Current
- Email/Fax communications
- Adjust claims
- Settle and consult on claims
- Maintains client satisfaction
Customer Service Representative
Dominion Energy
07.2017 - 03.2022
- Answer phone calls and provide customers with excellent experience
- Provide customers with billing information
- Scheduling appointments for customers
- Maintain customer records by updating the account information
- Report works orders, complaints, etc
- To operations
Survey Interviewer
ICF International, INC.
11.2016 - 06.2017
- Conducting phone calls
- Analyzing research
- Supplying informative information
Customer Service Agent
Results
03.2016 - 07.2016
- Answered phone calls and questions
- Supplied clear and thoughtful instructions
- Promoting products and excellent services to our clients
- Resolving customer complaints and issues with fast, friendly service
Sales Associate
Charlotte ruse
01.2014 - 08.2015
- Preformed sales and customer service responsibilities
- Performed cashiering, stockroom upkeep and store upkeep as needed
- Maintained company standards on personal sales metrics
Education
Licensed Practical Nurse - Nursing
ECPI University
Greensboro, NCCertificate - Nursing
Rockingham Community College
Wentworth, NC08.2023
G.E.D -
Rockingham Community College
Wentworth, NC07.2017
Skills
- Clear Communication with Positive Attitude and Language
- Knowledge with Microsoft Word and Typing60 WPM
- Team Player, Learns Quickly and Easily Adapt to New Environment
- Completed Certified Nursing Assistant
- Certified CPR Certification
- Attention to Detail
- Time Management
- Improving Customer Experience
- Account Management
- Flexibility
- Ability to Multitask
- Stress Tolerance
- Over124 hrs of classroom and clinical training
Timeline
Certified Nursing Assistant
Oculus Health
08.2024 - Current
Claims Adjuster
Multi-Plan
08.2022 - Current
Customer Service Representative
Dominion Energy
07.2017 - 03.2022
Survey Interviewer
ICF International, INC.
11.2016 - 06.2017
Customer Service Agent
Results
03.2016 - 07.2016
Sales Associate
Charlotte ruse
01.2014 - 08.2015
Licensed Practical Nurse - Nursing
ECPI University
Certificate - Nursing
Rockingham Community College
G.E.D -
Rockingham Community College
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