Hi, I’m
Chante Deese
Customer Service Specialist
Durham,NC
"Mother Earth is not a resource, she is an heirloom."
Iroquois Maxim
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2025
years of professional experience
2
Certificates
Work History
AloricaGreensboro, NC
CSR (Contract)
07.2024 - Current
Job overview
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Facilitate inbound or outbound phone-based customer interaction to address complex member needs and provide recommendations on services that may help close gaps in care for our member and/or member's family.
- Managed approximately over 30 incoming calls during peak season with a retention rate of 95%.
ResultsCX
Associate Results (Contract)
10.2023 - 04.2024
Job overview
- Recommended items based on specific demands and explained features and benefits.
- Engaged on phone by greeting them, verifying members accounts, answering questions on products or services and probing questions to identify needs.
- Address concerns related to benefits and eligibility requirements.
- Activation of membership healthcare provider cards.
- Place orders for delivery and pay bills for members.
- Updating accounts whenever as needed.
- Reaching out to Health Care Provider to verify members needs to assist.
- Managed over 100 high call volume
- Averaged adherence of 95 and above.
- Ensured full compliance with all regulatory requirements through diligent monitoring of contractual obligations.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
Fidelity Investments
Customer Relationship Advocate
12.2022 - 09.2023
Job overview
- Answered constant flow of calls with minimal wait times
- Provided primary support to internal and external customers
- Answered telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns
- Updated account information to maintain records
- Responded to requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Maximus
Data Entry Processor (Contract)
10.2022 - 01.2023
Job overview
- CSR FEMA Disaster Survivor
- Followed pre-scripted responses verbatim to provide basic general and claims-specific information to survivor.
- Utilized standard technology, email
- And web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries, such as confirming answers
- Assist survivors with any questions that may present itself regarding their applications status
- Communicate with empathy and compassion to all survivors
- Refer escalated calls as needed to supervisor
- Compiled and verified accuracy and sorting information to prepare source data for computer entry
- Identified data entry errors and reported to necessary departments
- Searched, extracted and interpreted information to determine correct input procedure
- Located and corrected data entry errors and reported to management
- Abide by FEMA and governmental official guidelines to ensure accuracy and protection of applicants and their rights under law
- Retained constant adherence score of over 98%
- Assisted in ensuring accuracy in processing over 100 applicants to attain government funding while retaining their confidentiality.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
UNC Health Care
Front Desk Coordinator
8 2016 - 5 2017
Job overview
- Assisted 40-50+ customers, patients, and clients with registration, including initial intake
- Handling payments and billings for services while answering general information questions/requests
- Assisting patients in arriving at designated areas for appointments
- Provided any necessary administrative support to front desk as needed
- Worked overtime/overnight or as needed to company's work demands
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain patient satisfaction
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers
- Collaborated with team to handle guest requirements from check-in through check-out
- Served as point of contact for clients, fulfilled requests and resolved conflicts within department and forwarded all other inquiries to appropriate department and personnel
Education
American College of Healthcare SciencesPortland, OR
Bachelor of Science from Health Sciences
05.2001
American College of Healthcare SciencesPortland, OR
Associate of Science from Alternative And Complementary Medicine And Medical Systems
05.2001
Skills
Attention to detail
Communication skills
Slack
Google Suite
Microsoft office
Zendesk
Fintech experience
Tech support
Logistics
Problem Solving
Call center experience
Project Management
Remote work
Software Proficiency
Complaint Handling
Certification
Pharmacy Technician
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR (Contract)
Alorica
07.2024 - Current
Pharmacy Technician
07-2024
Data Analytics
07-2024
Associate Results (Contract)
ResultsCX
10.2023 - 04.2024
Customer Relationship Advocate
Fidelity Investments
12.2022 - 09.2023
Data Entry Processor (Contract)
Maximus
10.2022 - 01.2023
American College of Healthcare Sciences
Bachelor of Science from Health Sciences
05.2001
American College of Healthcare Sciences
Associate of Science from Alternative And Complementary Medicine And Medical Systems
05.2001
Front Desk Coordinator
UNC Health Care
8 2016 - 5 2017