Chantay Sanders
Rocky Mount
Summary
To obtain an entry-level position in the criminal justice field. Offering strong investigative and interpersonal skills to work with individuals with diverse backgrounds. Willing to relocate to: Nash County, NC Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Juvenile Counselor
North Carolina Department of Public Safety
Rocky Mount, NC
01.2025 - 06.2025
- Evaluate and process complaints/allegations of delinquent and undisciplined behavior and help determine appropriate courses of action.
- Assess the risks and needs of the juvenile in order to provide for the security and safety of the community and the juvenile’s well-being
- Develop diversion plans for those youth whose risk levels and needs can be met through alternative measures without formal court intervention
- Make recommendations to court based on assessments, which can include secure detention, if warranted
- Provide case management as part of supervision for youths on probation to assure the delivery of appropriate services while assuring compliance with court orders
- Provide aftercare, case management and post-release supervision to juveniles returning to the community following a commitment to a youth development center
Correctional Case Manager
NC Department of Adult Corrections
Tillery, NC
01.2024 - 01.2025
- Develop, evaluate, and analyze program needs
- Evaluate the progress of offenders
- Coordinate inmate training programs
- Provide counseling and treatment
- Refer offenders to other social services
Customer Support Representative
Coundent
06.2021 - 01.2024
- Ensured timely and accurate information was provided to customers in a professional manner. Responded to inquiries through phone, mail and email contact with customers.
- Promoted and sold the company's products and services.
Assistant Manager
Dollar General
11.2020 - 05.2021
- Increased customer satisfaction by interfacing directly with customers to provide assistance.
- Ensured excellence in customer service and resolved all problems at the store level.
- Demonstrated leadership, and provided assistance to management by conducting sales training classes for new employees.
Customer Service Representative
Alorica
05.2015 - 10.2020
- Managed multiple employees and maintained effective results in a quota driven workplace.
- Responded to customer inquiries and requests and resolved issues efficiently and professionally.
- Exercised strong interpersonal communication skills with customers and department personnel.
Server
Outback Steakhouse
03.2010 - 04.2015
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Ensured the cleanliness of the dining area and food items before serving.
- Assisted others in carrying out their part of preparing/serving meals.
- Maintained serving standards and followed all regulations while performing duties.
Education
Master's degree - Public Administration
University of Phoenix-Online Campus
10.2023
B.S. - Criminal Justice Administration & Human Services
University of Phoenix-Online Campus
08.2020
High School - undefined
Rocky Mount High School
05.1997
Skills
- Social Work (1 year)
- Crisis Intervention (1 year)
- Leadership
- Superior Communication
- Time Management
- Motivational Interviewing (1 year)
- Addiction Counseling (1 year)
- Exceptional Customer Service
- Individual / Group Counseling (1 year)
- Critical Thinking
- Case Management (1 year)
- Conflict Management (1 year)
- Interpersonal
- Group Therapy (1 year)
Timeline
Juvenile Counselor
North Carolina Department of Public Safety
01.2025 - 06.2025
Correctional Case Manager
NC Department of Adult Corrections
01.2024 - 01.2025
Customer Support Representative
Coundent
06.2021 - 01.2024
Assistant Manager
Dollar General
11.2020 - 05.2021
Customer Service Representative
Alorica
05.2015 - 10.2020
Server
Outback Steakhouse
03.2010 - 04.2015
B.S. - Criminal Justice Administration & Human Services
University of Phoenix-Online Campus
High School - undefined
Rocky Mount High School
Master's degree - Public Administration
University of Phoenix-Online Campus