Channay Morehead
Raleigh,NC
Summary
Dynamic Shift Manager at Burger King with a proven track record in employee training and customer service excellence. Skilled in problem-solving and staff motivation, I enhanced team performance and resolved customer complaints effectively, fostering loyalty and satisfaction. Committed to safety compliance and operational efficiency, I consistently delivered high-quality service under pressure.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
8
8
years of professional experience
Work History
Shift Manager
Burger King
01.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Took over 300 orders per day
Cook
NCCIW
11.2022 - 09.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Cooked for 1500 people
Customer Service Representative
Correction Enterprise
09.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Made at least 100 outgoing calls a day
- Did about 25 business card orders daily
Call Center Representative
Aamcom
01.2018 - 05.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Took over 200 calls a day to prescreen air national guard candidates
- Reported progress, test metrics and results to project stakeholders.
Inbound Call Center Representative
Agero
01.2017 - 01.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Demonstrated exceptional problem-solving skills by swiftly addressing and resolving issues that arose during the dispatch process, minimizing potential negative impact on customer satisfaction levels.
- Provided support during emergency situations, coordinating resources effectively to ensure prompt response times and clear communication among all parties involved.
- Handled over 75 calls a day with customers whose cars stopped operating
Education
High School Diploma -
North Hollywood AEWC
North Hollywood, CA03-2009
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Documentation and reporting
- Safety compliance
- Computer skills
- Staff supervision
Accomplishments
- Supervised team of 8 staff members.
- Achieved bonus by completing inspections with accuracy and efficiency.
Timeline
Shift Manager
Burger King
01.2023 - Current
Cook
NCCIW
11.2022 - 09.2023
Customer Service Representative
Correction Enterprise
09.2022 - 01.2023
Call Center Representative
Aamcom
01.2018 - 05.2019
Inbound Call Center Representative
Agero
01.2017 - 01.2018
High School Diploma -
North Hollywood AEWC
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