Chanel Muldrow
Charlotte
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Technical Support Agent
Charter Communications, Spectrum
10.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Process customer orders in a courteous, efficient and timely manner.
- Effectively present and discuss Charter products and services.
- Convey an image of quality, integrity and superior understanding regarding services
Customer Service Representative
Estes Express
08.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Check tracking information and provide estimated time of delivery.
Front Desk Receptionist
La Quinta Inn & Suites In
03.2018 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative
Conduent
09.2013 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Rolesville High School
Rolesville, NC06.2016
Skills
- Customer Service Expertise
- MS Office Proficiency
- Apple IOS
- Troubleshooting and Assistance
- Account Management
- Phone Activation
- Appointment Scheduling
- Call Control
Timeline
Technical Support Agent
Charter Communications, Spectrum
10.2021 - Current
Customer Service Representative
Estes Express
08.2019 - 10.2021
Front Desk Receptionist
La Quinta Inn & Suites In
03.2018 - 08.2019
Customer Service Representative
Conduent
09.2013 - 02.2018
High School Diploma -
Rolesville High School
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