Summary

Overview

Work History

Education

Skills

Timeline

Chanel Graham

Henderson

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in inventory management and employee training. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Skilled in cash handling and fostering a positive work environment, consistently achieving operational efficiency and compliance with safety standards.

Overview

2027

years of professional experience

Work History

Shift Lead / Inventory Specialist

Walgreens

Henderson, NC

12.2021 - Current

Supervised daily operations, ensuring compliance with safety and quality standards.
Trained and mentored team members to enhance service delivery and operational efficiency.
Managed inventory levels, coordinating restocking to meet customer demand effectively.
Implemented process improvements, reducing wait times and enhancing customer satisfaction.
Assisted in scheduling shifts, optimizing workforce management for peak hours.
Conducted regular performance evaluations, providing feedback to improve team productivity.
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Kept employees operating productively and working on task to meet business and customer needs.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Stocker

Walmart

Durham, NC

03.2020 - 12.2021

Managed inventory levels and ensured timely restocking of shelves to optimize product availability.
Coordinated with team members to maintain store cleanliness and organization throughout sales floor.
Operated powered equipment, including forklifts, to efficiently transport merchandise within the store.
Executed planograms and merchandising strategies to enhance product visibility and customer engagement.
Collaborated with department leads to align inventory management practices with seasonal demands.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Performed inventory control, such as counting, and stocking merchandise.
Maintained effective team member communication.
Greeted customers and directed to requested products.

Grocery Stocker

Food Lion

Youngsville, NC

04.2019 - 03.2021

Organized and replenished inventory to ensure optimal product availability.
Assisted in maintaining store cleanliness and adherence to safety standards.
Collaborated with team members to streamline stock replenishment processes.
Monitored stock levels and reported discrepancies for timely resolution.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
Checked for outdated and overripe grocery items and removed from inventory.

Assistant Store Manager

Catos Clothing

Louisburg, NC

2018 - 2019

Assisted in daily store operations, ensuring adherence to company policies and procedures.
Trained and mentored new team members on customer service best practices.
Managed inventory levels, conducting regular stock audits to maintain accuracy.
Implemented visual merchandising strategies to enhance product displays and attract customers.
Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Processed payments for credit and debit cards and returned proper change for cash transactions.

Store Manager

McDonald's Restaurant