Chanel Campbell
Social Medial Specialist
Pinebluff,NC
Summary
Dynamic Senior Human Resources Manager with extensive experience at the United States Army, specializing in HR policies, talent acquisition, and employee engagement. Proven track record in enhancing organizational effectiveness through strategic initiatives and leadership coaching, while fostering a diverse and inclusive workplace culture. Adept at leveraging HR analytics for informed decision-making.
Results-driven Senior Human Resources Manager focused on standardizing and consolidating policies for a lean and effective HR department. Dedicated to strong employee relations and high job satisfaction for workers at all levels. Promoting a 5-year record of success in cultivating positive and growth-focused work cultures to foster employee satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Senior Human Resources Manager
United States Army
Fort Bragg, North Carolina
10.2021 - 03.2025
- Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
- Optimized performance management systems, ensuring alignment with corporate goals and objectives.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Ensured compliance with employment laws, mitigating potential risks to the organization.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Leveraged data-driven insights for informed decision-making within all aspects of human resources management.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Established key performance indicators, monitoring progress towards strategic human resources objectives.
- Developed promotional paths and succession plans.
- Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
- Created programs to reduce turnover and improve employee engagement in the daily business process.
- Spearheaded diversity and inclusion strategies, resulting in a more inclusive workplace culture.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Devised hiring and recruitment policies for a 120-employee company.
Essential Personnel Services Manager
United States Army
Fort Bragg, North Carolina
02.2018 - 10.2021
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Bachelor of Arts - Strategic Communications
American Public University
Ranson, WV12-2025
Skills
HR policies and procedures
Talent management
Team building
Staff management
Leadership development
Microsoft office proficiency
Employee onboarding
Leadership coaching
Building morale
Policy development
Diversity and inclusion
Internal communications
Organizational development
Workforce planning
HR analytics
Recruitment strategy
Talent acquisition
Employee relations
HR policies and procedures
Accomplishments
- Supervised team of 6 staff members.
- Achieved 98% success rate by introducing Integrated Personnel and Pay System for Administrative tasks.
Timeline
Senior Human Resources Manager
United States Army
10.2021 - 03.2025
Essential Personnel Services Manager
United States Army
02.2018 - 10.2021
Bachelor of Arts - Strategic Communications
American Public University