Tahia Terwilliger
Snow Camp,NC
Summary
Developed strong research, organizational, and communication skills in legal environment. Skilled in managing documentation, coordinating schedules, and supporting legal teams. Seeking to transition into new field where these abilities can contribute to dynamic team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Legal Assistant
Alamance County District Attorney's Office
10.2022 - Current
- Handles office scheduling and makes notes for deadlines, motions, and other important dates.
- Manage files and records of defendants and victims, observing confidentiality, and extreme discretion.
- Deliver exceptional service to victims by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Improve communication between attorneys and victims by scheduling meetings, providing status updates, and relaying critical information promptly.
- Support victims in navigating the criminal justice system, providing guidance on legal procedures and court accompaniment when necessary.
- Refer victims to appropriate team members, community agencies and organizations to meet treatment needs.
Deputy Clerk of Court
Alamance County Clerk of Superior Court
12.2020 - 10.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Supported judicial staff with research tasks, enabling them to make informed decisions during proceedings.
911 Telecommunicator
Durham County Sheriff's Office
06.2011 - 04.2019
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Maximized caller safety by providing clear instructions for emergency situations.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
Education
Associate of Applied Science - Early Childhood Education
Alamance Community College
Graham, NCSkills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Calendar management
- Legal document preparation
- Client communication
- Administrative support
- Task prioritization
- Exceptional telephone etiquette
- Case management
- Correspondence
Accomplishments
- Used Microsoft Excel to develop DWI file tracking spreadsheets.
- Trained incoming staff members to efficiently do their jobs
- Collaborated with team of Judicial Officials in the implementation of a new paperless software system
Certification
CIT (Crisis Intervention Team) Certified
NC Certified Telecommunicator
DCI/NCIC Certified
CTO (Certified Training Officer)
Timeline
Legal Assistant
Alamance County District Attorney's Office
10.2022 - Current
Deputy Clerk of Court
Alamance County Clerk of Superior Court
12.2020 - 10.2022
911 Telecommunicator
Durham County Sheriff's Office
06.2011 - 04.2019
CIT (Crisis Intervention Team) Certified
NC Certified Telecommunicator
DCI/NCIC Certified
CTO (Certified Training Officer)
Associate of Applied Science - Early Childhood Education
Alamance Community College
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