Chandler J. Brandon, MHA

• Plan, organize, manage and execute various projects and initiatives across a 7-provider practice. Lead and manage the overall planning, development and execution of major initiatives to support organizational goals, objectives, and expected financial results
• Operational and Financial management of the business
• Develop and implement Annual Operating Plan and financial forecasting, which include Risk and Opportunity Management
• Develop and present briefings to executive leadership and provide guidance on key financial issues and decisions
• Act as a business partner and collaborate with various functional teams on proposal evaluations, contract negotiations, cost reduction initiatives, and financial reporting
• Cultivate strong relationships with customers, suppliers, peers, and internal management
• Improved clinic financials by focusing on expense management (i.e. downgraded RN to CMA for 40k in annualized savings)
• Created external X-ray Dept for outside x-rays to improve volumes/financial outcomes
• Template management to remove blocks from going unfilled to allow additional lead time for patient scheduling
• Continuous improvement of clinic encounter volumes by 14.7% Year over Year
• Successful provider onboarding 2023
• Lead the training and development of new personnel
• Assisted in improving clinic Net Promoter Score by 2.7 points
• Increased copay collection rate by 2%
• Improved no show rate by 4%
• Ensured contribution margin was favorable to budget
• Successfully managed the renovation of the clinic space and obtained new medical equipment
• 2x Remarkable Light Recipient for the clinic and its providers ensuring each patient is treated remarkably based on Novant Health Standards
• Transformed lab from CLIA-waived to CLIA-certified to improve quality standards, reliability, and timeliness of patient results

· Assisted in the operational and financial management

· Supported the design and implementation of an initiative to improve clinic performance in Annual Medicare Wellness completion from 50% to 64%

· Aided in increasing encounter volume from 1,600 per month to 2,000 per month

· Assisted in patient satisfaction net promoter score from 79.9 to 89.0

· Supported the recruitment of 2 providers

· Assisted in the development and implementation of the operating budget

• Scheduled appointments for patients as well as making reminder calls
• Analyzed project/program effectiveness with the medical staff to generate effective ways patients could use their patient portal accounts to fill out paperwork rather than using paper to keep down exposure during the pandemic
• Collected and validated patient demographics and insurance information for financial responsibility to generate money for the respective organizations within patient care team network
• Responded to non-medical requests via email through communication channels with my counterparts to ensure each patient’s question was answered efficiently and effectively promptly
• Ensured my assigned doctor’s schedules were accurate and up to date based on their patient load by creating an excel spreadsheet with internal medicine and pediatric patients to help keep up with future follow-up appointments

• Scheduled appointments for several different offices for different services in the health care field.
• A scheduling liaison for doctor’s offices to provide remarkable patient care through the research of top medical facilities
• Collect and validate patient demographics and insurance information
• Responded to non-medical related requests promptly