CHANDINAY SARGEANT
Charlotte
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
02.2025 - Current
- Collaborated with clients to gather necessary documentation for claims processing.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Conducted thorough investigations of claims to determine validity and required adjustments
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
CSR/Insurance Claims Representative
Progressive
11.2023 - 12.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Reviewed customer documentation for completeness and accuracy.
- Analyzed claims to determine extent of company’s liability and make approval or denial decisions.
- Reviewed insurance policy to determine coverage.
- Managed escalated claims, providing effective solutions and maintaining compliance with company policies.
IT Support Agent
TaskUs LLC
05.2019 - Current
- Accelerated in software and application troubleshooting and problem solving
- High email and chat correspondence
- Balanced phone and email technical support
- Security planning
- Recommended strategies to improve technical operations and meet system-wide technology goals
- Helped improve processes and products by relaying customer feedback
- Followed up with customers to share findings and offer solutions for ongoing inquiries
Call Center Representative
Geek Squad
10.2018 - 01.2020
- Handled caller needs for sales, service and account problems
- Worked with supervisors to assess call quality, implement constructive feedback and drive team development
- Configured detailed records of all customer interactions and transactions to ensure all representatives have correct information
Education
Bachelor of Science - Computer Science
Fayetteville State University
12.2017
Skills
- Product and service knowledge
- Customer satisfaction
- Data analysis
- Salesforce
- Troubleshooting
- Call center experience
- Settlement determinations
- Claims (Weather Catastrophe, Fire, Homeowner, Commercial)
- Xactimate / XactContents
- ECS
Certification
- Claims Adjuster, State Farm - Expires 04/2027
-CT/DE/FL/GA/KY/LA/NC/NH/OK/SC
Timeline
Claims Specialist
State Farm
02.2025 - Current
CSR/Insurance Claims Representative
Progressive
11.2023 - 12.2024
IT Support Agent
TaskUs LLC
05.2019 - Current
Call Center Representative
Geek Squad
10.2018 - 01.2020
Bachelor of Science - Computer Science
Fayetteville State University
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