Chan Kyaw
Chapel Hill
Summary
Dynamic and accomplished Banquet Captain with 7+ years of experience in planning and managing high- end events, corporate meetings, and private parties. Experienced in overseeing event logistics, managing staff, and managing budgets. Possess excellent people skills and a knack for troubleshooting, allowing me to successfully handle a range of scenarios while ensuring all events run smoothly.
Overview
7
7
years of professional experience
Work History
Banquet Captain
The Carolina Inn
04.2018 - Current
- Managed and coordinated all aspects of banquets and special events resulting in successful execution of over 350+ conferences, corporate meeting, weddings and social events with up to 500 guests.
- Directing leadership of over 14000 square feet and 50+ Banquet servers day-to-day operations of event and meeting space.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained meticulous event records, ensuring accurate billing and inventory management.
Food Service Supervisor
Aramark
03.2018 - 04.2022
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Established and managed team schedules and shift assignments.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Monitored food inventory and supplies to prevent waste.
Education
Associate of Science - Engineering
Missouri Western State University
Saint Joseph, MO04-2016
Skills
- Team management
- Event Planning
- Banquet setup
- Food preparation
- Schedule management
- Staff management
- Customer Service
- Inventory management
Languages
Burmese
Native or Bilingual
Timeline
Banquet Captain
The Carolina Inn
04.2018 - Current
Food Service Supervisor
Aramark
03.2018 - 04.2022
Associate of Science - Engineering
Missouri Western State University
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