Summary
Overview
Work History
Education
Skills
Timeline
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Chameika Hoover

Chameika Hoover

Charlotte,NC

Summary


Experienced with clinical support and administrative tasks, ensuring streamlined healthcare operations. Utilizes strong organizational and communication skills to coordinate effectively with medical staff and patients. Knowledge of healthcare protocols and administrative procedures, contributing to efficient and high-quality patient care.

Overview

21
21
years of professional experience

Work History

Clinical Support Administrator

Horizon Eye Care
07.2022 - Current
  • Supported clinical staff by ensuring timely access to accurate information, improving overall patient experiences.
  • Streamlined appointment scheduling processes, resulting in improved efficiency and reduced wait times for patients.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines, preserving trust within the clinic environment.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Documented patient responses to therapy and adjusted plans of care per protocol specifications, standards of practice, and other guidelines.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded proactively and positively to rapid change.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Certified Chiropractic Assistant / Radiology Technician

West lake Chiropractic
04.2013 - 07.2020
  • Pulling and filing history cards.
  • CPR certified.
  • Regulations Laws Entering patient information in Electronic Health care Records diagnosis, exams, vitals, notes.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Mail newsletters, promotional material, or other information.
  • Managed communications between team members, customers vendors to keep operations efficient and successful.
  • Educated patients on proper exercise techniques to minimize injury and promote long-term spinal health.
  • Handled incoming phone calls from existing clients answering questions.
  • Collaborated with chiropractors to develop individualized treatment plans, resulting in better patient outcomes.
  • Ensured accurate documentation of patient progress notes, aiding chiropractors in adjusting treatment plans as necessary.
  • Met targets consistently by working hard and with strong attention to detail.
  • Promoted office events and services on social media platforms, growing the practice online presence and attracting new clients.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Assisted chiropractors in performing therapeutic exercises, leading to faster recovery times for patients.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Provided emotional support to patients during challenging moments in their treatment journey, fostering positive relationships and trust.
  • Maintained a clean and organized treatment environment, ensuring optimal patient experiences.
  • Managed all administrative tasks including billing, insurance coordination, and record-keeping for smooth office operations.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Educated patients by providing treatment option information and advice on self-care and injury prevention.
  • Increased patient satisfaction with thorough explanations of procedures and addressing any concerns or questions.
  • Participated in continuing education programs related to radiology.
  • Utilized specialized equipment such as ultrasound machines or electronic muscle stimulators during treatments for optimal results.
  • Streamlined appointment scheduling processes for increased efficiency and improved patient satisfaction.
  • Contributed to the creation of informative marketing materials to attract new patients to the practice.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Educated patients on proper exercise techniques to minimize the risk of injury and promote long-term spinal health.
  • Increased patient retention rates through exceptional customer service and consistent follow-up communication.
  • Coordinated closely with staff members on daily activities ensuring an organized work environment.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Instructed patients on proper positioning for imaging.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.

Chiropractic Assistant / Shift Supervisor

Keith Clinic Of Chiropractic
08.2004 - 04.2013
  • Supervised five assistants on the night shift to ensure the efficient management of patient's schedules and treatments.
  • Interview patient's measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height and record information on patient's charts.
  • Prepare treatment rooms for patient examinations, ensure the cleanliness, sanitation and maintenance of the facility, exam rooms, and equipment.
  • Provided care for patient's giving treatment such as ultra sound, electro stimulation, traction therapy, x-rays, and perform routine laboratory tests.
  • Efficiently handle administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors to focus on the health concerns of their patients.
  • Ensured a safe workplace and pleasant customer service experience.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.

Education

Some College (No Degree) - Radiology

Radiology School of Chiropractic
Charlotte, NC

High School Diploma -

Easton Gaston High School
Stanley, NC
11.1994

Skills

  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Data entry
  • Team leadership
  • Active listening
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Goal setting
  • Documentation and control

Timeline

Clinical Support Administrator

Horizon Eye Care
07.2022 - Current

Certified Chiropractic Assistant / Radiology Technician

West lake Chiropractic
04.2013 - 07.2020

Chiropractic Assistant / Shift Supervisor

Keith Clinic Of Chiropractic
08.2004 - 04.2013

Some College (No Degree) - Radiology

Radiology School of Chiropractic

High School Diploma -

Easton Gaston High School

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Chameika Hoover