Chaia Vang
Hickory
Summary
Dedicated Universal Banker with expertise in customer relationship management, payment processing, and cash handling. Proven ability to resolve complaints effectively and build lasting client relationships, enhancing customer loyalty and bank profitability. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Universal Banker
TRUIST
Hickory
01.2025 - Current
- Assisted customers with account inquiries and transactions.
- Resolved customer complaints by providing effective solutions promptly.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
Teller
Telco Community Credit Union
08.2023 - 01.2024
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Cashier / Bookkeeper / Front Office Assistant
Food Lion
10.2017 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with management to streamline bookkeeping processes for efficiency.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained accurate financial records using accounting software for reporting purposes.
Bookkeeper / Customer Service Representative
Fresh Air Galaxy
06.2013 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - Business Administration: Finance
Western Carolina University
Cullowhee, NC12.2023
Associate of Arts - Arts
Catawba Valley Community College
Hickory, NC12.2021
Skills
- Account management
- Time management
- Payment processing
- Cash handling proficiency
- Banking software proficiency
- Customer relationship management
Timeline
Universal Banker
TRUIST
01.2025 - Current
Teller
Telco Community Credit Union
08.2023 - 01.2024
Cashier / Bookkeeper / Front Office Assistant
Food Lion
10.2017 - 08.2021
Bookkeeper / Customer Service Representative
Fresh Air Galaxy
06.2013 - 11.2016
Bachelor of Science - Business Administration: Finance
Western Carolina University
Associate of Arts - Arts
Catawba Valley Community College