Chaeyonna Fidelia
Raleigh
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Customer service TA
Walmart
03.2023 - Current
- Assisted customers with inquiries, enhancing their shopping experience
- Resolved 90% of customer complaints, improving customer satisfaction rate
- Developed communication skills, building strong customer relationships
- Implemented problem-solving tactics to address customer concerns effectively
- Boosted store's customer retention rate by 15% through exceptional service
Warehouse associate
Amazon
09.2020 - 01.2021
- Managed inventory in a fast-paced warehouse environment
- Boosted order fulfillment speed by 15%, exceeding KPIs
- Mastered use of RF scanners and warehouse management systems
- Resolved stock discrepancies, reducing errors by 20%
- Contributed to a 10% increase in overall warehouse efficiency
Customer service agent
Teleperformance
10.2019 - 12.2020
- Managed customer inquiries with enthusiasm and detail-focus, ensuring high satisfaction rates
- Implemented innovative solutions to complex customer issues, enhancing overall service quality
- Collaboratively worked within a team, supporting peers and driving a positive work environment
- Demonstrated authoritative knowledge of company products, resulting in increased customer trust
- Through analytical problem-solving, reduced customer complaints by 20%
Cashier
Dollar tree
01.2019 - 10.2019
- Managed cash transactions with 100% accuracy
- Boosted customer satisfaction by 20% through efficient service
- Mastered POS system for streamlined operations
- Resolved customer complaints, improving store reputation
- Contributed to 15% sales increase through upselling techniques
Hostess
Wild wings cafe
10.2017 - 05.2018
- Managed customer flow with efficiency at Wild Wings Cafe
- Enhanced dining experience for patrons, contributing to a 15% increase in repeat customers
- Demonstrated excellent communication skills to ensure seamless service
- Resolved seating issues promptly, minimizing customer wait time
- Contributed to the team's collaborative effort in maintaining a high standard of service
Education
Bachelor of Arts - political science, business
North Carolina Central University
Durham, NC12-2024
Skills
- Data Analysis
- Public Speaking
- Time Management
- Project Management
- Leadership
- Organizational Skills
- Presentation Skills
- Customer Relationship Management
- Conflict Resolution
- Strategic Planning
- Communication
- Cash Handling
- POS Operations
- Service Quality
- Customer Satisfaction
- Marketing Strategies
- Budget Management
- Relationship building
- Calm and patient demeanor
- Computer skills
- Positive attitude
- Complex Problem-solving
- Supervising student activities
- Small group and individual assistance
- Student tutoring
- Behavior modeling
- Stress management
- Classroom preparation and maintenance
- Material preparation
- Student engagement
- Powerpoint presentations
- Excel
- Small group instruction
- Serving diverse communities
- Classroom management
- Behavior redirection
- Reading and writing support
- Study skills development
- Student assessments
- Student safety
- Creating visual displays
- Teacher support and collaboration
- Multicultural awareness
- Motivation techniques
- Grading assignments
- Progress monitoring
Personal Information
- Age: 23
- Nationality: American
Timeline
Customer service TA
Walmart
03.2023 - Current
Warehouse associate
Amazon
09.2020 - 01.2021
Customer service agent
Teleperformance
10.2019 - 12.2020
Cashier
Dollar tree
01.2019 - 10.2019
Hostess
Wild wings cafe
10.2017 - 05.2018
Bachelor of Arts - political science, business
North Carolina Central University
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