Chaday Brown
Greensboro
Summary
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Team player with strengths in communication, customer service and multitasking.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Wake Forest Baptist
Greensboro
06.2025 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient records using electronic health record systems for accuracy.
- Educated patients on clinic procedures and services available at the facility.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
CNA
Wake Forest Baptist Hospital
Winston-Salem
07.2023 - 06.2025
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care in electronic health records accurately and timely.
- Collaborated with healthcare team to develop individualized care plans.
- Trained new staff on proper caregiving techniques and hospital protocols.
Home Health CNA
Angels of Care Pediatrics
Winston-Salem
02.2023 - 07.2023
- Assisted children with daily living activities and personal care routines.
- Administered medications as prescribed by physicians and ensured compliance.
- Collaborated with families to develop personalized care plans for each child.
- Documented patient progress and communicated updates to the care team.
- Maintained a clean, safe, and organized environment for patients.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
Medication Aide
Trinity Elms Assisted Living
Clemmons
02.2023 - 05.2023
- Administered medications following strict safety protocols and procedures.
- Monitored patient reactions and reported changes to nursing staff.
- Assisted in maintaining accurate medication records for each patient.
- Maintained cleanliness and orderliness of medication storage areas.
CNA
Arbor Acres United Methodist Retirement Community
Winston-Salem
06.2022 - 01.2023
- Assisted patients with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
CNA
Novant Medical Center
Thomasville
12.2020 - 06.2022
- Documented behavioral incidents to keep accurate records.
- Monitored patient safety in all areas of the facility.
- Monitored patient behavior and reported changes to the clinical team.
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal care.
PCA/ MED TECH
Trinity Elms Assisted Living
Clemmons
06.2018 - 03.2021
- Assisted residents with daily living activities and personal care.
- Monitored residents' health and reported changes to nursing staff.
- Maintained cleanliness and organization in resident living areas.
- Documented care provided and observed any concerns during shifts.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Administered medications following strict safety protocols and procedures.
- Maintained cleanliness and orderliness of medication storage areas.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
Kernersville
04.2016 - 06.2018
- Prepared food items following safety and quality standards.
- Assisted customers with menu selections and order processing.
- Maintained cleanliness in dining and kitchen areas throughout shifts.
- Handled cash transactions accurately at the register.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
T.Wingate Andrews High School
High Point, NC05-2020
CNA - Nursing
Forsyth Technical Community College
Winston-Salem, NC05-2020
Skills
- Electronic health records
- Insurance verification
- Patient registration
- Appointment scheduling
- Medication administration
- Client relationship management
- HIPAA compliance
- Medicaid
- Insurance verifying
- Payment collection
- Appointment confirmation
- Customer service
- Appointment reminders
- Phone etiquette
Dates
11/17/25, 11/24/25, 12/10/25, 12/17/25, 01/09/26, 10/15/25, 08/04/25
Timeline
Patient Service Representative
Wake Forest Baptist
06.2025 - Current
CNA
Wake Forest Baptist Hospital
07.2023 - 06.2025
Home Health CNA
Angels of Care Pediatrics
02.2023 - 07.2023
Medication Aide
Trinity Elms Assisted Living
02.2023 - 05.2023
CNA
Arbor Acres United Methodist Retirement Community
06.2022 - 01.2023
CNA
Novant Medical Center
12.2020 - 06.2022
PCA/ MED TECH
Trinity Elms Assisted Living
06.2018 - 03.2021
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2016 - 06.2018
High School Diploma -
T.Wingate Andrews High School
CNA - Nursing
Forsyth Technical Community College