Chad Triplett
Granite Falls
Summary
Dynamic professional with extensive experience as a 911 Telecommunicator at Burke County, demonstrating exceptional verbal communication and problem-solving abilities. Proven track record in quality control and meticulous attention to detail during finish repair at Century Furniture, enhancing customer satisfaction and reducing complaints. Highly reliable and organized, committed to excellence in all endeavors.
Professional in production with hands-on experience in manufacturing processes and quality control. Skilled in operating machinery, monitoring production lines, and ensuring compliance with safety standards. Strong emphasis on teamwork and adaptability, thriving in dynamic environments. Known for reliability and results-driven mindset, with knack for problem-solving and efficiency.
Overview
27
27
years of professional experience
Work History
911 Telecommunicator
Burke County
07.2024 - 01.2025
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
911 Telecommunicator
Caldwell County
10.2022 - 06.2024
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Finish Repair
Century Furniture
03.2021 - 05.2022
- Upheld high-quality standards with meticulous attention to detail during the finishing process, resulting in fewer customer complaints.
Owner
Triplett's Toys and Crafts, Inc.
01.2007 - 06.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Department Manager
Broyhill Furniture Industries
09.1997 - 01.2007
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Bachelor of Science - Elementary Education
Appalachian State University
Boone, NCSkills
- Power tool use
- Quality control
- Analytical thinking
- Finish repair
- Attention to detail
- Technical troubleshooting
- Reliability
- Organizational skills
- Machine operation
- Verbal and written communication
- Workplace safety
- Problem-solving abilities
Timeline
911 Telecommunicator
Burke County
07.2024 - 01.2025
911 Telecommunicator
Caldwell County
10.2022 - 06.2024
Finish Repair
Century Furniture
03.2021 - 05.2022
Owner
Triplett's Toys and Crafts, Inc.
01.2007 - 06.2021
Department Manager
Broyhill Furniture Industries
09.1997 - 01.2007
Bachelor of Science - Elementary Education
Appalachian State University
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