Chad Edwards
Matthews
Summary
Dynamic leader with a proven track record at HEPACO, adept in branch and project management. Excelled in enhancing customer satisfaction and profitability through strategic planning and efficient operations management. Skilled in client relationship management and proficient in MS Office, I significantly improved service quality and operational efficiency, contributing to business development and employee growth.
Overview
18
18
years of professional experience
Work History
Branch Manager
HEPACO
01.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Established business development plan with goals and targets and facilitated weekly meetings to track and manage progress.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals and policies.
- Managed branch financials including P&L, monthly financial close, budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Responsible for branch P&L
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Project Manager
HEPACO
09.2009 - 01.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed projects from procurement to commission.
Emergency Response Supervisor
HEPACO, Inc.
06.2007 - 08.2009
- Evaluated team performance after each incident to identify areas for improvement and implement necessary changes.
- Provided expert guidance on best practices in disaster management to colleagues from other departments or agencies as needed.
- Implemented rigorous quality control measures that reduced errors in decision-making processes during crisis situations.
- Led teams to respond to various types of hazardous and non-hazardous emergency spills and releases.
Education
Bachelor of Arts - Business Administration
University of North Carolina At Asheville
Asheville, NC05-2005
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Client relationship management
- Employee development
- Operations Management
- Proficient in MS office
- Salesforce
- Relationship building
- Sales strategy development
- Sales planning
- Sales tracking
- Rapport and relationship building
- New business development
- Business development and planning
- Estimating
- Complex Remedial design implementation and executions
- Asbestos, Lead, Mold abatement and remediation
Timeline
Branch Manager
HEPACO
01.2016 - Current
Project Manager
HEPACO
09.2009 - 01.2016
Emergency Response Supervisor
HEPACO, Inc.
06.2007 - 08.2009
Bachelor of Arts - Business Administration
University of North Carolina At Asheville
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