Summary
Overview
Work History
Timeline
Generic

Cera Vosler

Hickory

Summary

Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.

Overview

2026
2026
years of professional experience

Work History

Service Writer

Sapp Bros
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Assistant Customer Service Manager

Carolina Container Co
07.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Office Administrator

Carolina Container Co
06.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.

Timeline

Assistant Customer Service Manager

Carolina Container Co
07.2021 - Current

Office Administrator

Carolina Container Co
06.2019 - Current

Service Writer

Sapp Bros

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Cera Vosler