Celia Braud
Wilmington
Summary
Creative and outgoing individual, with a strong background in customer service and marketing. Skilled in communication, adding inspiration, teamwork, and building relationships. Self-motivated and comfortable in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Bartender
Might As Well Wilmington
Wilmington
09.2024 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Engaged with customers to enhance their dining experience and build rapport.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Followed safety and health regulations while handling food and beverages.
- Trained new bartenders on drink recipes and customer service techniques.
- Managed cash register operations, processing payments accurately and efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Attended regular training sessions to stay updated on new products or trends.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Customer Experience Coordinator
TJ Max
Apex
03.2020 - 03.2022
- Coordinated customer inquiries and resolved issues efficiently.
- Managed product returns and exchanges to ensure customer satisfaction.
- Developed engaging displays to enhance the shopping experience.
- Collaborated with management to implement feedback collection strategies.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience process.
- Created detailed reports of customer interactions and feedback.
- Developed strategies for addressing common issues that arise during the customer experience journey.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Collected data from various sources such as focus groups, interviews, and surveys in order to understand how customers interact with products and services.
- Gathered data on customer trends and preferences to inform decision-making.
- Recommended changes or improvements in existing processes or procedures related to the delivery of services and products.
- Assisted customers with product selection, ordering, returns and refunds.
- Participated in brainstorming sessions with colleagues to develop innovative solutions for enhancing the overall user experience.
- Collaborated with other departments to streamline processes for better customer outcomes.
- Collaborated with sales and marketing teams to align customer service strategies with business goals.
Social Media Influencer
Multiple
- Created engaging content for various social media platforms to build audience engagement.
- Collaborated with brands to develop sponsored posts and promotional campaigns.
- Monitored social media trends and adjusted strategies to enhance visibility and reach.
- Analyzed audience feedback to refine content strategy and improve interactions.
- Engaged with followers through comments and direct messages to foster community relationships.
- Developed and maintained a consistent posting schedule across multiple platforms.
- Researched industry trends to create relevant content aligned with brand messaging.
- Utilized analytics tools to track performance metrics and optimize future content strategies.
- Identified opportunities for cross-promotion between different influencers or brands.
- Attended events as a representative of the company or brand in order to network and build relationships.
- Managed day-to-day execution of social media messaging with influencer marketing strategies and creative campaigns.
- Implemented strategic plan to grow social media audiences for key demographics.
- Pitched new ideas and worked collaboratively with communications and entertainment marketing teams to create synergy.
- Brainstormed ideas for new video content that would be engaging for viewers.
- Analyzed trends in the influencer marketing industry to keep up-to-date on best practices.
- Created content for campaigns, including photos, videos, blog posts, and other materials for promotion.
- Advised clients on how best to use social media platforms for their own business purposes.
- Increased sales by encouraging customers to purchase additional products and services.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
Skills
- Cocktail preparation
- Customer relationship management
- Event planning
- Conflict resolution
- Social media marketing
- Team collaboration
- Product knowledge
- Training new staff
- Communication skills
- Brand promotion
- Trend analysis
- Sales expertise
- Maintaining a clean bar
- Menu design
- Clear and effective communication
- Outgoing personality
- Beer and wine recommendations
- Strong multitasking
- Handling difficult customers
- Patience and tolerance
- Beverage preparation
- Bar restocking
- Food running
- Engaging personality
- Marketing and sales experience
Timeline
Bartender
Might As Well Wilmington
09.2024 - Current
Customer Experience Coordinator
TJ Max
03.2020 - 03.2022
Social Media Influencer
Multiple