Celia B. Graham
Hickory
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
14
14
years of professional experience
Work History
Customer Service/Sales Representative/Health Insurance Agent
TTEC
Englewood, CO
10.2022 - 04.2026
- Guided customers in understanding their needs through informative discussions and the promotion of self-service alternatives.
- Drove sales growth by implementing targeted product promotions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service/Sales Representative
Fiserv Inc
Hickory, NC
07.2013 - 10.2022
- Guided customers in understanding their needs through effective education on service options and promotion of self-service capabilities.
- Drove sales growth by implementing targeted product promotions.
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Customer Service/Sales Representative
Convergys
Hickory, NC
05.2012 - 05.2013
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
B.S. - Business Administration
Gardner-Webb University
Boiling Springs, NC01-2006
A.A.S. - Marketing & Retailing
Catawba Valley Community College
Hickory, NC01-1996
A.A.S. - Business Administration
Rowan Cabarrus Community College
Salisbury, NC01-1995
Skills
- Experienced in SAP systems
- Strong verbal and written communication
- Proficiency in Microsoft Office
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Product knowledge
- Call center experience
- Customer needs assessment
- Relationship building
Timeline
Customer Service/Sales Representative/Health Insurance Agent
TTEC
10.2022 - 04.2026
Customer Service/Sales Representative
Fiserv Inc
07.2013 - 10.2022
Customer Service/Sales Representative
Convergys
05.2012 - 05.2013
A.A.S. - Marketing & Retailing
Catawba Valley Community College
A.A.S. - Business Administration
Rowan Cabarrus Community College
B.S. - Business Administration
Gardner-Webb University