Cedrix Thomas
Clarendon
Summary
Experienced Service Technician recognized for mechanical aptitude and flexibility in challenging environments. Proven track record in performing routine maintenance and collaborating with team members to achieve high first-time fix rates and minimize equipment downtime.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
10
10
years of professional experience
Work History
Service Technician
Quality Equipment LLC
Whiteville, NC
05.2024 - Current
- Diagnosed and repaired equipment malfunctions to ensure optimal performance.
- Conducted routine maintenance on machinery to extend operational lifespan.
- Assisted in installing new equipment, adhering to safety protocols and guidelines.
- Collaborated with team members to troubleshoot technical issues effectively.
- Maintained accurate records of service activities and repairs performed.
- Provided technical support to customers, enhancing satisfaction and trust.
- Utilized diagnostic tools to identify problems quickly and implement solutions.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
Dobbs Equipment
Aynor, SC
04.2020 - 05.2023
- Trained new technicians on equipment handling and safety procedures.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Technician
Southeast Farm Equipment
Loris, SC
06.2016 - 04.2021
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
Associate of Science - Diesel Agricultural Technology
Wake Technical Community College
Raleigh, NC05-2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Time tracking
- Customer relationship management
- Inventory management
- Operating test equipment
- Electrical systems
- HVAC systems
- Troubleshooting
- Safety procedures adherence
- Document management
- Testing and evaluation
- Diagnostics skill
- Technical support
- Work documentation
- Equipment demonstration
- Client relationship management
- Equipment expertise
- Skid Steer
- Mini Excavators
- Wheel Loaders
- Bull Dozers
- Wheel cutters
- Log Loaders
- Off Road Trucks
- Combines
- Sprayers
- Small and Large Agricultural Tractors
- Incident reporting
- Hand tools
- Verbal and written communication
- Cost estimations
- Troubleshooting and diagnosis
- Maintenance and repair
- Service ticket accuracy
Timeline
Service Technician
Quality Equipment LLC
05.2024 - Current
Service Technician
Dobbs Equipment
04.2020 - 05.2023
Service Technician
Southeast Farm Equipment
06.2016 - 04.2021
Associate of Science - Diesel Agricultural Technology
Wake Technical Community College