Cedric Harvey
Winston-Salem
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Outbound Warehouse Associate
Amazon
08.2020 - Current
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Conducted research to address shipping errors and packaging mistakes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Followed safe handling processes for different types of loads and materials.
- Processed orders on-time and without error, completing [Number]% or better of daily quotas.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
Security Professional
Allied Universal Security Services
11.2018 - 02.2021
- Managed and supported organization-wide privacy and security management measures.
- Partnered with IT department members to minimize exploits on system coverage.
- Contributed system roadmapping, design and launch services to address information vulnerability.
- Recorded incident reports with detailed accounts of occurrences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided safety reports and data analysis to building managers to inform security processes.
Cook
Burger King
03.2015 - 05.2017
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Planned menus for different events, seasons and customer requests.
- Trained and supervised cooking staff to expertly meet daily needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and served various food items in fast-paced [Type] environment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Adjusted recipes based on ingredient availability or customer request.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Monitored food quality and presentation to maintain high standards.
Education
Associate of Arts - Nursing
Forsyth Technical Community College
Winston-salem, NCSkills
- Environmental Impact Control
- Routing Determination
- RF Tracking
- Database Maintenance
- Box and Container Packing
- Prepare Packages
- Handheld Scanners
- Hand Trucks
- Operating Hand Jacks
- Damage Identification and Reporting
- Safety Meetings
- Shipment Sorting
- Maintaining Quality Assurance Standards
- Workplace Safety
- Maintaining Clean Work Areas
Timeline
Outbound Warehouse Associate
Amazon
08.2020 - Current
Security Professional
Allied Universal Security Services
11.2018 - 02.2021
Cook
Burger King
03.2015 - 05.2017
Associate of Arts - Nursing
Forsyth Technical Community College