Cecilia Pichardo
Boone
Summary
Healthcare IT professional with experience supporting healthcare operations, technical support services, patient systems, and end-users within a hospital environment. Proven ability to troubleshoot technical issues, train users, improve workflows, document processes, and collaborate with cross-functional teams to enhance system performance and user satisfaction. Experienced working with healthcare technologies, patient information systems, Microsoft 365, Active Directory, and enterprise applications while maintaining HIPAA compliance. Strong analytical, communication, and problem-solving skills with a passion for healthcare technology and system optimization. Currently pursuing continued development in cloud administration, systems administration, and healthcare information systems.
Overview
5
5
years of professional experience
Work History
Founder & Web Hosting Reseller
Self-Employed
03.2026 - Current
- Established and manage a web hosting and domain services business.
- Administer WHMCS billing and automation systems.
- Troubleshoot hosting, email, DNS, and account-related technical issues.
- Create user documentation and onboarding resources for clients.
- Manage customer support requests and service implementation projects.
- Gather client requirements and recommend technology solutions.
Digital Personal Shopper
Walmart
Boone, North Carolina
03.2026 - Current
- Delivered exceptional customer service through personalized assistance and problem resolution.
- Utilized technology systems to manage orders, inventory, and customer requests.
- Demonstrated strong organizational skills while managing multiple priorities in a fast-paced environment.
Help Desk Analyst
Sarasota Memorial Hospital
Sarasota, Florida
08.2024 - 09.2025
- Provided front-line technical support for hospital employees across clinical and administrative departments.
- Troubleshot and resolved application, account access, password, Microsoft 365, and system-related issues.
- Assisted end-users with healthcare applications and enterprise systems while maintaining high customer satisfaction.
- Collaborated with IT teams and business stakeholders to resolve technical incidents and improve user experiences.
- Created and maintained technical documentation, knowledge base articles, and support resources.
- Educated users on system functionality, best practices, and troubleshooting procedures.
Patient Registration Representative
Sarasota Memorial Hospital
Sarasota, Florida
02.2022 - 08.2024
- Assisted patients with account access, healthcare service inquiries, and portal-related questions.
- Collaborated with clinical and administrative teams to improve patient workflows and operational efficiency.
- Verified insurance information and ensured data integrity within healthcare applications.
- Maintained strict compliance with HIPAA regulations and healthcare privacy standards.
- Served as a trusted point of contact for patients while providing exceptional customer service in a high-volume emergency department.
- Supported process improvements that enhanced the patient experience and reduced registration delays.
Clerk
Sarasota Memorial Hospital
Sarasota, FL
06.2021 - 02.2022
- Processed documentation and data entry tasks supporting hospital operations.
- Maintained accurate records and ensured compliance with organizational standards.
- Assisted departments with administrative workflows and operational support activities.
Education
Some College (No Degree) - Network Support Technician
Hillsborough Community College
Tampa, FL08-2025
A.S - Information Technology
Hillsborough Community College
05-2026
PROJECT MANAGEMENT FOUNDATION -
Hillsborough Community College
Skills
- Electronic Health Records (EHR/EMR)
- Application Support
- Technical Troubleshooting
- End-User Training & Education
- Documentation Development
- Entrepreneurial and innovative
- Cross-Functional Collaboration
- HIPAA Compliance
- Incident Management
- Healthcare Information Systems
Websites
Languages
Spanish
Native or Bilingual
Timeline
Founder & Web Hosting Reseller
Self-Employed
03.2026 - Current
Digital Personal Shopper
Walmart
03.2026 - Current
Help Desk Analyst
Sarasota Memorial Hospital
08.2024 - 09.2025
Patient Registration Representative
Sarasota Memorial Hospital
02.2022 - 08.2024
Clerk
Sarasota Memorial Hospital
06.2021 - 02.2022
A.S - Information Technology
Hillsborough Community College
PROJECT MANAGEMENT FOUNDATION -
Hillsborough Community College
Some College (No Degree) - Network Support Technician
Hillsborough Community College
Projects
- Junior Project Manager & Coder - Pizza App Project
- Packet Tracer - Network Troubleshooting Lab
- Linux (Ubuntu) - Static IP Configuration