Cecilia Chiu
Charlotte
Summary
Detail-oriented Management Information Systems student with a strong background in high-volume service environments and performing arts. Proven ability to manage complex multitasking, resolve operational issues, and maintain high standards of accuracy in fast-paced settings. Seeking to utilize my analytical skills and technical coursework to contribute to organizational efficiency.
Overview
2
2
years of professional experience
Work History
Server
Red Sake
Charlotte, NC
01.2025 - Current
- Deliver attentive, high-quality customer service in a fast-paced restaurant environment, balancing accuracy, speed, and guest satisfaction
- Manage multitasking across order taking, food delivery, and payment processing to ensure smooth service flow
- Managed cash register operations, processing payments efficiently and accurately.
- Bussed and reset tables to keep dining room and work areas clean.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Sushi Hana
Charlotte, NC
03.2026 - 06.2026
- Ability to work efficiently in high volume, fast-paced settings All-you-can-eat restaurant
- Communicated clearly with customers and internal team members to resolve issues and support smooth operations
- Monitored inventory levels, assisting in stock management to minimize waste and ensure availability of supplies.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Roz Grill
Charlotte, NC
09.2024 - 01.2025
- Assisted in menu knowledge, providing accurate recommendations to enhance guest satisfaction.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
B.S.B.A - Management Information Systems, Minor in Biology
University of North Carolina Charlotte
05-2027
Associates of Art - undefined
Central Piedmont Community College
06-2025
Skills
- Strong work ethic
- Strong communication
- Cash handling
- Guest engagement
- Food running
- High volume dining
- Service prioritization
- Order accuracy
- Table bussing
- Wine service
- Calm demeanor
- POS operation
- Table resetting
- Buffet setup and takedown
- Customer feedback management
LANGUAGE
Mandarin (Intermediate)
Cantonese (Novice)
Spanish (Novice)
Timeline
Server
Sushi Hana
03.2026 - 06.2026
Server
Red Sake
01.2025 - Current
Server
Roz Grill
09.2024 - 01.2025
Associates of Art - undefined
Central Piedmont Community College
B.S.B.A - Management Information Systems, Minor in Biology
University of North Carolina Charlotte
LEADERSHIP & ACTIVITIES
- Charlotte Symphony Youth Orchestra, Clarinetist, 2022-08, 2024-06, Collaborated with professional musicians to perform complex orchestral pieces, strengthening teamwork and discipline, Mentored younger musicians, contributing to music education and community engagement initiatives, Represented the orchestra in public performances, demonstrating commitment, accountability, and time management
- Traditional Chinese Dance, Performer, 2013-05, 2022-09, Performed at international festivals and cultural events, representing Chinese heritage through dance and artistic expression, Developed strong teamwork, discipline, and accountability through long-term ensemble performance
RELEVANT COURSEWORK
Business Applications Development, Business Communications, Operations Management, Mgmt & Org Behavior