Cecil Ricks
Wendell
Summary
Dynamic Sr. Order Fulfillment Specialist with a proven track record at IBM, enhancing order accuracy and customer satisfaction through innovative tracking systems and streamlined processes. Adept at problem-solving and fostering team collaboration, I excel in deadline management and data entry, ensuring efficient fulfillment and compliance with industry standards.
Experienced with inventory management, logistics coordination, and customer service. Utilizes advanced problem-solving skills to ensure seamless order processing and timely deliveries. Track record of optimizing supply chain operations and improving efficiency in order fulfillment tasks.
Professional with solid experience in order fulfillment, ready to drive operational efficiency and customer satisfaction. Skilled in inventory management, logistics coordination, and process optimization, with strong focus on team collaboration and adaptability. Known for reliability and delivering results in dynamic environments.
Overview
18
18
years of professional experience
Work History
Sr Order Fulfillment Specialist
Lenovo
10.2014 - Current
- Streamlined order processing procedures to enhance accuracy and reduce fulfillment errors.
- Coordinated cross-functional teams to optimize inventory management and distribution efficiency.
- Implemented tracking systems for real-time order status updates, improving customer communication.
- Trained and mentored junior staff on best practices in order fulfillment and system usage.
- Analyzed fulfillment metrics to identify trends, leading to actionable insights for process improvements.
- Oversaw compliance with industry standards in shipping and handling protocols, ensuring quality control measures were met.
- Assisted in the development of an automated order tracking system, leading to improved visibility for both customers and staff members.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Sr Order Fulfillment Specialist
IBM
04.2008 - 10.2014
- Streamlined order processing procedures to enhance accuracy and reduce fulfillment errors.
- Coordinated cross-functional teams to optimize inventory management and distribution efficiency.
- Implemented tracking systems for real-time order status updates, improving customer communication.
- Analyzed fulfillment metrics to identify trends, leading to actionable insights for process improvements.
- Trained and mentored junior staff on best practices in order fulfillment and system usage.
- Assisted in the development of an automated order tracking system, leading to improved visibility for both customers and staff members.
- Developed strong relationships with suppliers/vendors to ensure timely receipt of goods/products needed for fulfilling customer orders efficiently.
- Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
- Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
Education
Bachelor of Science - Marketing
Boston College
Chestnut HillSkills
- Order tracking
- Deadline management
- Order verification
- Problem-solving
- Customer service
- Quick learner
- Problem-solving abilities
- Motivated team player
- Excellent communication
- Reliability
- Multitasking Abilities
- Adaptability and flexibility
- Verbal and written communication
- Data entry
Accomplishments
- Supervised team of 8 staff members.
Timeline
Sr Order Fulfillment Specialist
Lenovo
10.2014 - Current
Sr Order Fulfillment Specialist
IBM
04.2008 - 10.2014
Bachelor of Science - Marketing
Boston College