Overview
Work History
Education
Skills
Timeline
Generic

Cayla Barnes

Greensboro,NC

Overview

3
3
years of professional experience

Work History

Beauty Advisor (Part-time 20 Hours)

Ulta Beauty
08.2024 - Current
  • Process payments, entering sales in register for prompt customer service.
  • Make product displays more attractive and shopper-friendly.
  • Strengthen brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Facilitate efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Support visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
  • Unload, sort and stock merchandise according to store layout and product placement.
  • Manage timely and effective replacement of damaged or missing products.
  • Transport merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answer questions about store policies and address customer concerns.
  • Promote special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Handle customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Streamline checkout process, reducing wait times and improving customer satisfaction.
  • Increase sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Train new employees in sales techniques, product knowledge, customer service excellence, and store procedures, improving team effectiveness.
  • Use in-store system to locate inventory and place special orders for customers.

Virtual Programs Producer (Part-time 20 Hours)

The Brooks Group
05.2024 - Current
  • Serve as "behind the scenes" meeting coordinator, managing technical and administrative aspects of meetings
  • Respond to participants needs and questions promptly.
  • Distribute learning materials such as powerpoint slides, assessments, workbook items
  • Maintain accurate records of student attendance, performance, and take session notes
  • Facilitate activities in small groups to reinforce concepts taught by class teacher.
  • Ensure all attendees are properly identified by names on their screen
  • Manage recording meetings

Server (Full-time 40 Hours)

Printworks Bistro
10.2023 - Current
  • Maximize upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
  • Taking and submitting orders that accommodate customer preferences and dietary requirements.
  • Collaborate with kitchen staff for seamless communication and accurate preparation of customized orders.
  • Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Continuously updating knowledge on wine pairings, enabling expert recommendations for diverse clientele.
  • Contribute to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Skillfully juggle multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with strong work ethic.

Graduate Assistant (Part-time 20 Hours)

University Of North Carolina Greensboro
08.2023 - 11.2023
  • Streamlined exam check-in process, ensuring prompt start times and minimizing delays for students.
  • Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
  • Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
  • Collaborated with other Test Proctors to create consistent testing experiences across all exam sessions.
  • Enhanced test-taking experience by providing clear instructions and maintaining quiet, organized testing environments.
  • Addressed technical issues promptly during computer-based exams, minimizing disruptions for students taking tests.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Managed scheduling of exam appointments, maximizing availability while preventing overbooking or double-booking conflicts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Server (Full-Time 40 Hours)

Mimi’s Cafe
12.2021 - 04.2023
  • Assigned side duties to teammates
  • Assigned table sections based on strengths of teammates
  • Completed store opening and closing duties five times a week (counting registers, teammate checkouts, stocking items for the next day, etc)
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees in successful strategies to meet sales targets and customer needs.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, allergies, and cooking methods.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold items to boost sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Evaluated strengths and weaknesses of candidates based on performance and gave insight to direct supervisor.

Education

MBA - Business Administration

University of North Carolina Greensboro
12-2027

Bachelor of Science - Criminal Justice

North Carolina A & T State University
05.2022

Skills

  • Employee training
  • Detail oriented
  • POS system operations
  • Strong communication skills
  • Teamwork and collaboration
  • Interpersonal communication
  • Strong organizational skills

Timeline

Beauty Advisor (Part-time 20 Hours)

Ulta Beauty
08.2024 - Current

Virtual Programs Producer (Part-time 20 Hours)

The Brooks Group
05.2024 - Current

Server (Full-time 40 Hours)

Printworks Bistro
10.2023 - Current

Graduate Assistant (Part-time 20 Hours)

University Of North Carolina Greensboro
08.2023 - 11.2023

Server (Full-Time 40 Hours)

Mimi’s Cafe
12.2021 - 04.2023

Bachelor of Science - Criminal Justice

North Carolina A & T State University

MBA - Business Administration

University of North Carolina Greensboro

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Cayla Barnes