Cayla Barnes
Greensboro,NC
Overview
3
3
years of professional experience
Work History
Beauty Advisor (Part-time 20 Hours)
Ulta Beauty
Greensboro, NC
08.2024 - Current
- Process payments, entering sales in register for prompt customer service.
- Make product displays more attractive and shopper-friendly.
- Strengthen brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Facilitate efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Support visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
- Unload, sort and stock merchandise according to store layout and product placement.
- Manage timely and effective replacement of damaged or missing products.
- Transport merchandise to sales floor and replenished out-of-stock and low-stock items.
- Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answer questions about store policies and address customer concerns.
- Promote special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handle customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Streamline checkout process, reducing wait times and improving customer satisfaction.
- Increase sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Train new employees in sales techniques, product knowledge, customer service excellence, and store procedures, improving team effectiveness.
- Use in-store system to locate inventory and place special orders for customers.
Virtual Programs Producer (Part-time 20 Hours)
The Brooks Group
Greensboro, NC
05.2024 - Current
- Serve as "behind the scenes" meeting coordinator, managing technical and administrative aspects of meetings
- Respond to participants needs and questions promptly.
- Distribute learning materials such as powerpoint slides, assessments, workbook items
- Maintain accurate records of student attendance, performance, and take session notes
- Facilitate activities in small groups to reinforce concepts taught by class teacher.
- Ensure all attendees are properly identified by names on their screen
- Manage recording meetings
Server (Full-time 40 Hours)
Printworks Bistro
Greensboro, NC
10.2023 - Current
- Maximize upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
- Taking and submitting orders that accommodate customer preferences and dietary requirements.
- Collaborate with kitchen staff for seamless communication and accurate preparation of customized orders.
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Continuously updating knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Contribute to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Skillfully juggle multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
Graduate Assistant (Part-time 20 Hours)
University Of North Carolina Greensboro
Greensboro, NC
08.2023 - 11.2023
- Streamlined exam check-in process, ensuring prompt start times and minimizing delays for students.
- Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Collaborated with other Test Proctors to create consistent testing experiences across all exam sessions.
- Enhanced test-taking experience by providing clear instructions and maintaining quiet, organized testing environments.
- Addressed technical issues promptly during computer-based exams, minimizing disruptions for students taking tests.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Managed scheduling of exam appointments, maximizing availability while preventing overbooking or double-booking conflicts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server (Full-Time 40 Hours)
Mimi’s Cafe
3322 West Friendly Ave, Greensboro NC, 27410
12.2021 - 04.2023
- Assigned side duties to teammates
- Assigned table sections based on strengths of teammates
- Completed store opening and closing duties five times a week (counting registers, teammate checkouts, stocking items for the next day, etc)
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees in successful strategies to meet sales targets and customer needs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, allergies, and cooking methods.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold items to boost sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Evaluated strengths and weaknesses of candidates based on performance and gave insight to direct supervisor.
Education
MBA - Business Administration
University of North Carolina Greensboro
12-2027
Bachelor of Science - Criminal Justice
North Carolina A & T State University
05.2022
Skills
- Employee training
- Detail oriented
- POS system operations
- Strong communication skills
- Teamwork and collaboration
- Interpersonal communication
- Strong organizational skills
Timeline
Beauty Advisor (Part-time 20 Hours)
Ulta Beauty
08.2024 - Current
Virtual Programs Producer (Part-time 20 Hours)
The Brooks Group
05.2024 - Current
Server (Full-time 40 Hours)
Printworks Bistro
10.2023 - Current
Graduate Assistant (Part-time 20 Hours)
University Of North Carolina Greensboro
08.2023 - 11.2023
Server (Full-Time 40 Hours)
Mimi’s Cafe
12.2021 - 04.2023
Bachelor of Science - Criminal Justice
North Carolina A & T State University
MBA - Business Administration
University of North Carolina Greensboro