Cayla Barnes
Greensboro,NC
Summary
Four years of experience in food service, an organized and dependable candidate successful at managing multiple priorities with a positive attitude, and a willingness to take on added responsibilities in order to meet team goals with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Server
Printworks Bistro
10.2023 - Current
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
Graduate Assistant
University Of North Carolina Greensboro
08.2023 - 11.2023
- Streamlined exam check-in process, ensuring prompt start times and minimizing delays for students.
- Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Collaborated with other Test Proctors to create consistent testing experiences across all exam sessions.
- Enhanced test-taking experience by providing clear instructions and maintaining quiet, organized testing environments.
- Addressed technical issues promptly during computer-based exams, minimizing disruptions for students taking tests.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Managed scheduling of exam appointments, maximizing availability while preventing overbooking or double-booking conflicts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Nutrition Services Ambassador (Part-Time 20 Hours)
Moses Cone Hospital
10.2022 - 10.2023
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Set up and prepared workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Assisted coworkers on patient tray line by loading meals on carts and placing cold items on tray.
- Training new employees on patient delivery and tray lines.
Server (Full-Time 40 Hours)
Mimi’s Cafe
12.2021 - 04.2023
- Assigned side duties to teammates
- Assigned table sections based on strengths of teammates
- Completed store opening and closing duties five times a week (counting registers, teammate checkouts, stocking items for the next day, etc)
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees in successful strategies to meet sales targets and customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, allergies, and cooking methods.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold items to boost sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Evaluated strengths and weaknesses of candidates based on performance and gave insight to direct supervisor.
Scanning Coordinator Backup (Part-Time 20 Hours)
Harris Teeter
03.2020 - 04.2021
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Sorted, logged and distributed price change paperwork, labels and tags.
- Blocking items in aisles to make product more accessible to customers while also keeping shelves neater and fuller.
Server (Full-Time 40 Hours)
IHOP
03.2019 - 03.2020
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
MBA - Business Administration
University of North Carolina Greensboro
Greensboro, NC05.2025
Bachelor of Science - Criminal Justice
North Carolina A & T State University
Greensboro, NC05.2022
Skills
- Employee training
- Inventory Accuracy
- Detail Oriented
- POS system operations
- Strong Communication Skills
- Teamwork and Collaboration
- Interpersonal Communication
Timeline
Server
Printworks Bistro
10.2023 - Current
Graduate Assistant
University Of North Carolina Greensboro
08.2023 - 11.2023
Nutrition Services Ambassador (Part-Time 20 Hours)
Moses Cone Hospital
10.2022 - 10.2023
Server (Full-Time 40 Hours)
Mimi’s Cafe
12.2021 - 04.2023
Scanning Coordinator Backup (Part-Time 20 Hours)
Harris Teeter
03.2020 - 04.2021
Server (Full-Time 40 Hours)
IHOP
03.2019 - 03.2020
MBA - Business Administration
University of North Carolina Greensboro
Bachelor of Science - Criminal Justice
North Carolina A & T State University
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