Caulyn Gross
Leland
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
3
3
years of professional experience
Work History
Bar Staff Member
Banner Elk Cafe And Lodge Espresso Bar And Eatery
11.2022 - 01.2024
- Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Maximized sales by recommending specialty drinks and menu items to customers.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Collaborated with team members to ensure smooth service during peak hours.
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
Lead Server
Banner Elk Cafe And Lodge Espresso Bar And Eatery
11.2022 - 01.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Head Food Runner
Stone Walls
06.2022 - 02.2023
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Played a crucial role in the success of daily operations by consistently performing tasks with precision, professionalism, and a commitment to providing an exceptional dining experience for every guest.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
Cook Supervisor
Bodegas
08.2020 - 03.2022
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
- Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
- Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
- Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
Education
High School Diploma -
Avery County High
Newland, NC05-2020
Skills
- Strong multitasking
- Team player attitude
- Customer service focus
- Menu memorization
- Cleanliness and hygiene
- Food safety
- Professional appearance
- Highly reliable
- Service-oriented mindset
- Outgoing personality
- Engaging personality
- Ordering procedures
- Clear and effective communication
- Performance improvement
- New hire training
- Team training and development
Timeline
Bar Staff Member
Banner Elk Cafe And Lodge Espresso Bar And Eatery
11.2022 - 01.2024
Lead Server
Banner Elk Cafe And Lodge Espresso Bar And Eatery
11.2022 - 01.2024
Head Food Runner
Stone Walls
06.2022 - 02.2023
Cook Supervisor
Bodegas
08.2020 - 03.2022
High School Diploma -
Avery County High
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