Catrina Floyd
Lumberton
Summary
High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.
Overview
17
17
years of professional experience
1996
1996
years of post-secondary education
Work History
Collections Agent
Spectrum
Lumberton
10.2020 - 02.2026
- Managed customer accounts to ensure timely payment and resolve disputes.
- Communicated with customers via phone and email regarding outstanding balances.
- Utilized company software to track payment history and account status.
Receptionist, Accounts Receivable
City of Lumberton
Lumberton
08.2019 - 09.2020
- Greeted visitors and directed them to appropriate departments within city offices.
- Managed incoming calls and routed inquiries to relevant personnel efficiently.
- Processed accounts receivable transactions using municipal financial software.
Quality Control Inspector
Smithfield Packaging
Tar Heel
05.2009 - 06.2019
- Inspected packaging materials for quality and compliance with safety standards.
- Conducted routine audits of production processes and equipment functionality.
- Collaborated with production teams to identify and resolve quality issues.
Education
Lumberton Senior High
Lumberton, NCSkills
- Customer outreach
- Payment tracking
- Account management
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Repayment negotiations
- Accounts receivable specialist
- Collections regulatory guidelines
- Debt negotiation
- Delinquent account management
- Collections processing
- Payment arrangement
- Account review
- Collections
- Strong negotiation skills
- Empathy and tactfulness
- Delinquency prevention
- Payment posting
- Stress management techniques
- Payment acceptance
- Outbound calling
- Call center background
- Following conversation scripts
- Active listening
- Call center experience
Timeline
Collections Agent
Spectrum
10.2020 - 02.2026
Receptionist, Accounts Receivable
City of Lumberton
08.2019 - 09.2020
Quality Control Inspector
Smithfield Packaging
05.2009 - 06.2019
Lumberton Senior High