Catina Anderson

• Manage patient scheduling and appointment confirmations to ensure optimal clinic flow.
• Coordinate referral processes for specialist consultations or diagnostic tests requested by physicians maintaining at and above organization goals.
• Train and mentor new hires on best practices for patient interaction and administrative tasks.
• Help to implement upgrades and policy changes in an ever-changing medical field.
• Oversee inventory management of medical supplies and office supplies, ensuring availability for daily operations while being budget conscience.
• Demonstrate excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
• Super User in EPIC operations and serve as Champion Trainer
• Maintain office reports to optimize patient care to include recall management reports, cancellation reports, and no show reports.
• Provide estimates for surgery and office procedures as requested by patients.
• This is a summary of the responsibilities; there are others that arise as needed.

• Supervised billing operations to ensure timely and accurate invoicing processes.
• Provided training and support to enhance productivity.
• Developed and implemented process improvements to streamline billing workflows.
• Analyzed discrepancies in billing reports, facilitating prompt resolution of issues.
• Developed training programs for staff on billing software (SSI) and best practices.
• Streamlined billing processes, enhancing accuracy and reducing claim rejections.
• Coordinated a team of 30+ staff with use of PTO and coverage, end of month protocol for payment posting, insurance claim billing processes and payment posting.

***Due to insurance billing going to Chapel Hill area, I moved to my current role within the UNC network***

• Processed insurance claims using advanced billing software to ensure timely reimbursements.
• Reviewed patient accounts for accuracy, resolving discrepancies efficiently.
• Collaborated with healthcare providers to verify insurance eligibility and benefits.
• Maintained compliance with federal and state regulations in billing practices.
• Trained junior staff on billing procedures and software applications to enhance team performance.
• Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
• Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.