Cathy Pruitt
Hamlet
Summary
Dynamic Quality Management Manager with a proven track record at Standard Insurance Company, enhancing operational efficiency and compliance through robust quality management systems. Skilled in process improvement and leadership development, I foster teamwork and accountability, driving significant improvements in product integrity and customer satisfaction while championing a culture of excellence.
Overview
21
21
years of professional experience
Work History
Quality Management Manager
Standard Insurance Company
09.2004 - Current
- Led quality assurance initiatives to enhance operational efficiency and compliance with industry standards.
- Developed and implemented quality management systems to ensure consistent product integrity and customer satisfaction.
- Conducted regular audits and assessments to identify areas for process improvement and risk mitigation.
- Trained and mentored team members on quality control procedures and best practices for continuous development.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions effectively.
- Spearheaded root cause analysis efforts to resolve recurring quality challenges, enhancing overall performance metrics.
- Established metrics for measuring quality performance, promoting accountability, and fostering a culture of excellence within teams.
- Fostered a positive work environment promoting open communication channels between team members and senior leadership.
- Collaborated with cross-functional teams to develop effective quality control procedures and guidelines.
- Improved product quality by implementing and maintaining robust quality management systems.
- Championed change management initiatives aimed at enhancing organizational commitment towards quality excellence.
- Established a culture of accountability within the team, encouraging ownership of quality-related tasks and responsibilities.
- Ensured timely resolution of non-conformance issues by coordinating cross-functional efforts and driving process improvements.
- Evaluated employee performance and provided feedback and training as needed.
- Coordinated with other departments to align production with customer requirements.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Trained in and implemented emergency response procedures to protect team members and property.
Education
Associate of Science -
DeKalb Community College
Decatur, GASkills
- Process improvement
- Audit compliance
- Operational efficiency
- Leadership development
- Teamwork and collaboration
Affiliations
Woman's Club of Hamlet
American Legion Post 49 Auxiliary
United Methodist Women
Timeline
Quality Management Manager
Standard Insurance Company
09.2004 - Current
Associate of Science -
DeKalb Community College