Cathy Edney
Hendersonville
Summary
Dynamic Insurance Billing Manager at Carolina Ophthalmology P.A. with expertise in accounts receivable management and a proven track record in resolving complex billing issues. Adept at implementing efficient billing procedures, enhancing collections, and fostering high customer satisfaction through exceptional service and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Insurance Billing Manager
Carolina Ophthalmology P.A.
Hendersonville
07.2002 - Current
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Prepared monthly reports summarizing key performance indicators related to collections activities.
- Collaborated with IT department to troubleshoot and resolve billing system issues promptly.
- Implemented new billing system software
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Investigated unpaid claims and identified causes of delays or denials in payment processing.
- Coordinated with internal departments regarding billing inquiries or disputes.
- Communicated effectively with external customers such as insurance companies or providers regarding outstanding balances or denied claims.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Pharmacy Technician
CVS Pharmacy
Hendersonville
05.1999 - 07.2002
- Maintained clean and organized pharmacy shelving and work areas.
- Trained new technicians in pharmacy procedures and customer service.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Processed insurance claims and resolved issues with coverage and payment.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Established and updated patient profiles, medications and insurance details.
Education
High School Diploma -
East Henderson High
Hendersonville, NC06-1992
Skills
- Accounts receivable management
- Denial management
- Billing procedures
- Claims processing
- Financial reporting
- Problem-solving
- Collections experience
- Customer service
- Claims management expertise
References
References available upon request.
Timeline
Insurance Billing Manager
Carolina Ophthalmology P.A.
07.2002 - Current
Lead Pharmacy Technician
CVS Pharmacy
05.1999 - 07.2002
High School Diploma -
East Henderson High
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