Cathy Burton
Clemmons
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
27
27
years of professional experience
1982
1982
years of post-secondary education
Work History
Assistant Property Manager
Professional Realty Management
Clemmons
06.1998 - 12.2024
- Managed tenant inquiries and resolved maintenance requests efficiently.
- Coordinated property inspections and ensured compliance with safety regulations.
- Assisted in lease preparation and tenant onboarding processes seamlessly.
- Collaborated with vendors to schedule maintenance and repairs promptly.
- Developed property marketing materials to attract potential tenants creatively.
- Organized resident events to foster community engagement among tenants.
- Supported financial operations by tracking rental payments and managing budgets effectively.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Kept records of correspondence with residents and tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Checked rental eligibility by following company's verification process.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Prepared monthly financial reports for review by the property manager.
- Handled security deposit refunds.
- Oversaw daily operations, maintenance, and administration of various properties.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Interacted with potential renters during showings providing information about the property features.
- Escalated critical issues to property manager to promote immediate resolution.
- Checked common areas regularly to keep neat, clean and free of debris.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Ensured compliance with all applicable laws related to fair housing practices.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Participated in community events promoting the rental properties available at the location.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Implemented cost-saving measures to reduce operating expenses.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Conducted market research to determine competitive rental rates for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared and submitted monthly tenant visit logs.
- Recommended clarifications and changes in program policies to director of property management.
Education
West Forsyth
Clemmons, North CarolinaSkills
- Tenant relations
- Lease negotiation
- Property inspections
- Budget management
- Marketing strategies
- Conflict resolution
- Customer relationship management
- Effective communication
- Problem solving
- Active listening
- Team collaboration
- Time management
- Issue escalation
- Resident retention
- Activity planning
- Payment management
- Security deposit refunds
- Lease administration
- Leasing and sales
- Onsite tours
- Record keeping
- Eviction coordination
- Records management
- Property management
- Rent collection
- Legal notice preparation
- Policy enforcement
- Property inspection
- Property tours and inspections
- Digital marketing
- Application process proficiency
- Accounting operations
- Payment collection
- Showing and leasing of units
- Housing regulations
- Tenant issue resolution
- Vacant unit monitoring
- Strong communication skills
- Telephone and email etiquette
- Appointment scheduling
- Tenant conflict resolution
- Occupancy management
- Unit inspection
- Marketing and advertising
- Fair housing regulations
- Lease agreement review
- Property management expertise
- Grounds and facility inspection
- Complex Problem-solving
- Coordinate documents
- Manage rentals
- Complaints investigation
- Deposits management
Accomplishments
- Leasing Manager of the year, two occasions. Assistant Manger of the year, three occasions and Leasing Consultant of the year, four occasions. Assistant Manager of the year with Triad Apartment Association, one occasion.
Timeline
Assistant Property Manager
Professional Realty Management
06.1998 - 12.2024
West Forsyth