Catherine Shea
Learning & Development
Concord
Summary
Experienced learning and development professional with a track record of successfully managing training professionals across multiple locations and businesses. Skilled in maintaining and nurturing key strategic relationships with peers and business partners, showcasing exceptional verbal and written communication skills, as well as strong negotiation and collaboration abilities. Expertise in developing and implementing strategies that streamline processes and enhance overall effectiveness across various lines of business. Possesses executive-level facilitation skills to effectively lead and guide teams towards achieving organizational goals.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Learning and Development Manager
Wells Fargo
04.2022 - Current
- Championed a culture of continuous improvement by encouraging employees to actively participate in ongoing professional development activities.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Transitioned the delivery of Learning and Professional Development(LPD) content to Enterprise Facilitation by managing cross training efforts of newly hired facilitators, partnering with LPD consultants to develop and deploy new content, delivering multiple courses to executive level audiences, and partnering across L&D functions to maintain delivery needs and facilitation standards.
- Engaged and influenced senior stakeholder, internal partner, and peers while leading the efforts to transform the observation process for managers and facilitators across Enterprise Facilitation.
- Effectively lead the implementation of Facilitator Acumen and Skills Training Workshop revamp through collaboration with senior management, detailed project management of the initiative, and strategic deployment of resources to ensure timely and impactful delivery.
- Successfully executed Labor Relations virtual content across the WF enterprise through collaboration with a multi-functional L&D team and line of business partnerships, delivering 228+ sessions within 6 months.
Employee Engagement Specialist
Masco
05.2021 - Current
- Developed data-driven workforce training and education solutions to support needs of retail business partners across Masco Support Services division.
- Produced innovative training solutions for new hire employees across multiple businesses.
- Spearheaded New Hire Orientation program, creating one consistent experience for all newly hired employees
- Overhauled internal learning intake process to manage incoming training requests.
Sr. L&D Business Relationship Partner
Lowe's
10.2020 - 04.2021
- Collaborated with HR teams to identify learning needs, obtain feedback and procure available information for new training processes and implementation of new associate orientation program.
- Collaborated with cross-functional departments to create, manage and maintain existing programs and identify opportunities for new
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Managed intake and implementation of learning requests for corporate associate audience.
Learning and Development Associate Manager
Wells Fargo
01.2005 - 10.2020
- Responsible for managing and coaching learning and development team of high performing learning and development delivery consultants located across Wells Fargo operations footprint.
- Served as L&D SME Coordinator providing communication, curriculum update and delivery planning information across all learning and development verticals to ensure consistent and timely support of business.
- Consulted extensively with multiple lines of business to identify learning and development needs for existing employees and leaders and newly hired employees.
- Served as key L&D partner to build and implement Manila Operations Launch Executive Group training for multiple lines of business and over 100 new hires; partnered with design team to streamline new hire training curriculums and create cost efficiencies between US and Manila teams.
- Developed and deployed Collections and Servicing Leadership Development Program; lead project team in creation of development program designed to provide leadership skill development and mentoring opportunities across leadership team.
- Served as L&D project lead for multiple system conversions and updates through partnerships with line of business to determine learning and communication strategy.
Education
Bachelor of Arts Degree - English/French
Indiana University Bloomington
Bloomington, IN 08.1991 - 01.1995
Certificate of Secondary Education - Education
Indiana University Bloomington
Bloomington, IN 08.1991 - 06.1995
ATD Management of Training Certificate Courses -
Portland State University
Portland, OR 01.2011 - 09.2012
Skills
Analytical and strategic mindset
Organization and project management skills
Cross-functional team development
Staff development and training
Learning solution development and implementation
Consultation and collaboration skills
Timeline
Learning and Development Manager
Wells Fargo
04.2022 - Current
Employee Engagement Specialist
Masco
05.2021 - Current
Sr. L&D Business Relationship Partner
Lowe's
10.2020 - 04.2021
ATD Management of Training Certificate Courses -
Portland State University
01.2011 - 09.2012
Learning and Development Associate Manager
Wells Fargo
01.2005 - 10.2020
Certificate of Secondary Education - Education
Indiana University Bloomington
08.1991 - 06.1995
Bachelor of Arts Degree - English/French
Indiana University Bloomington
08.1991 - 01.1995
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