Catherine Queen
Cullowhee
Summary
Proven track record in enhancing operational efficiency at Drake Software, adept in invoice and payment processing with a strong foundation in GAAP and accounting software proficiency. Excelled in customer service, fostering loyalty and repeat business. Skilled in training, demonstrating leadership and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Accounting Clerk
Drake Software
01.2024 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input orders
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Customer Service Representative
Drake Software
01.2017 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained staff on operating procedures and company services.
Med Tech
The Hermitage
06.2011 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Increased patient comfort levels while administering injections or oral medications through gentle handling techniques and clear explanations of each step involved in the process.
Education
No Degree - Accounting And Finance
Southwestern Community College
Sylva, NC05.2025
No Degree - Business Administration
Southwestern Community College
Sylva, NC05.2025
Skills
Invoice Processing
Payment Processing
Clerical Support
Account Reconciliation
Data organization
Accounting Software Proficiency
Proficient in Drake Accounting
Proficient in Drake Tax Software
Proficient in Excel
Proficient in SecureFilePro
Proficient in Quickbooks Online
GAAP understanding
Training and mentoring
Timeline
Accounting Clerk
Drake Software
01.2024 - Current
Customer Service Representative
Drake Software
01.2017 - 01.2024
Med Tech
The Hermitage
06.2011 - 12.2016
No Degree - Accounting And Finance
Southwestern Community College
No Degree - Business Administration
Southwestern Community College
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