Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Catherine Pratt

Charlotte

Summary

Experienced Agile certified scrum master professional with 15 + years of delivering high-quality software on time and budget in the Financial and Utilities industries. Solid expertise serving on large-scale, complex IT projects and leading high- performing, co-located, and distributed onshore and offshore teams. A very proactive analytical servant leader, team player and highly motivated contributor to dynamic agile and psychologically safe environments. Proficient with Databases, Data Warehouses, Data Management and Data Governance and controls. Recognized for collaborative leadership style, ability to blend big picture outlook with tactical deliberations to inspire confidence and build trust in the vision. Outstanding written and verbal communication, technical presentation, and relationship management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Contractor

BANK OF AMERICA
CHARLOTTE
03.2024 - Current
  • Facilitated over 100 ceremonies per quarter (planning, stand-up, review, retro), boosting cross-team participation by 80%.
  • Identified and helped remove impediments, resulting in a 75% improvement in sprint goal attainment.
  • Coached teams to self-manage, escalating issues proactively, and reduced blocker resolution time by 50 %.
  • Served in Scrum-of-Scrums across 10 teams, managing several dependencies, and aligning with epics, resulting in on-time delivery of OKRs.
  • Maintained healthy sprint & product backlogs alongside PO, reducing dependency drift and improving backlog readiness by 100 %.
  • Documented deployment plans and release notes for over 60 releases, coordinating SIT/UAT readiness, and ensuring 100% change-request compliance.

Contractor

BANK OF AMERICA
CHARLOTTE
07.2022 - 12.2023
  • Scheduled and facilitated all Scrum Ceremonies such as Daily Stand-ups, Backlog Refinement, Sprint Reviews, Sprint Planning and Retrospectives.
  • Leveraged a wide variety of flow metrics to optimize value delivered to customers (WIP limits, cycle time, throughput, etc.).
  • Protected the team from internal and external distractions to help the team stay focused on sprint goals, and reduce story carryover..
  • Gathered and reported on Scrum team metrics and statistics (velocity, sprint report, and burndown) to stakeholders, and used related metrics as part of retrospectives to identify areas of improvement.
  • A servant leader for the development team by coaching them toward continuous improvement, continuously learning, and improving through experimentation.

Sr. Scrum Master

PRICE WATER COOPER (PwC)
CHARLOTTE
01.2022 - 06.2022
  • Worked with Product Owners and the Program Manager to ensure my teams were aware of the Epics and Features that would be coming in Pre-PI Planning, to ensure the team had the capacity to ingest the planned work.
  • Mentored team members on Agile principles and best practices.
  • Advocated for Agile methodologies across organizational departments.
  • Participated proactively in developing and maintaining the team's engineering best practices, such as pair programming, code reviews, test automation, refactoring, and continuous integration/continuous deployment.
  • Encouraged team member recognition to improve team morale and visibility.

SR. SCRUM MASTER

BANK OF AMERICA (ERFT)
CHARLOTTE
07.2020 - 01.2022
  • Served as Scrum Master to both Scrum and Kanban teams and transformed existing Scrum teams to Kanban which best suited the nature of work the team was engaged in (Production/Operations Support).
  • Coached Kanban teams on setting WIP limits in order to get better throughput from the team.
  • Frequently collaborated with and coached the Product owner on proper backlog prioritization to ensure we had a ready backlog before each sprint planning event.
  • Ensured the Scrum and Kanban teams incorporated lessons learned from Retrospective meetings as actionable items for overall process improvement for future sprints and workloads

Education

BA - Law

University of Yaoundé
CMR

Skills

  • Agile frameworks: Scrum, Kanban, XP
  • Waterfall methodology
  • Release and change management
  • Project management
  • Agile transformation
  • Agile tools: JIRA, Confluence, Rally, Azure DevOps, ServiceNow, AHA
  • Remote access tools: Zoom, Teams, WebEx, Google Meet, Skype, Trello
  • Relational databases: Oracle, SQL Server
  • Data management and governance
  • Identity and access management (IAM): SSO, multi-factor authentication
  • Resource and customer relationship management (CRM)
  • Business communication skills
  • Team leadership
  • Negotiation and conflict resolution
  • Defect management
  • Feedback delivery and emotional intelligence

Certification

  • Certified Scrum Master (CSM, PSM1)
  • SAFe 5.0 & 6.0 Agilist (SSM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Oracle Database Administration (DBA)

Timeline

Contractor

BANK OF AMERICA
03.2024 - Current

Contractor

BANK OF AMERICA
07.2022 - 12.2023

Sr. Scrum Master

PRICE WATER COOPER (PwC)
01.2022 - 06.2022

SR. SCRUM MASTER

BANK OF AMERICA (ERFT)
07.2020 - 01.2022

BA - Law

University of Yaoundé

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