Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Catherine Mitchell

Greensboro

Summary

Dynamic Staffing Coordinator at Coleman Care Services with expertise in employee onboarding and shift scheduling. Proven ability to enhance communication and streamline processes, resulting in improved staff efficiency. Skilled in utilizing staffing software and fostering strong client relationships through effective communication. Committed to continuous learning and development in the healthcare staffing sector. Effective staffing specialist with several years of experience in talent acquisition. Adept at client needs assessment and recruiting program development. Accustomed to executing all qualifying, hiring and onboarding processes. Recognized for strong communication style across employees, clients and management teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Staffing Coordinator

Coleman Care Services
Greensboro
09.2021 - Current
  • Assisted in scheduling shifts for healthcare staff based on availability and client needs.
  • Managed communication between staff and management regarding scheduling changes and updates.
  • Utilized staffing software to track employee schedules and maintain accurate records.
  • Developed onboarding materials for new employees to streamline training processes.
  • Coordinated and planned work shift schedules according to availability.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Facilitated orientation sessions for new hires.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
  • Assisted payroll teams by reporting employee hours and calculating correct compensation.
  • Reviewed resumes submitted by applicants against job requirements.
  • Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
  • Provided support during new employee interviews and orientations.
  • Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
  • Conducted reference checks on prospective employees as part of the pre-employment process.

Medical Records Clerk

Interim HealthCare
Greensboro
06.2017 - 09.2021
  • Organized patient medical records for efficient retrieval and compliance.
  • Processed incoming medical records requests and ensured timely fulfillment.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Scanned incoming documentation.
  • Scanned paper records into digital format.
  • Collected, sorted, and distributed incoming correspondence and reports related to medical records.
  • Accurately entered patient information into electronic health record systems.
  • Scanned and converted paper records to digital format, ensuring clear and legible documents.
  • Handled incoming calls and directed callers to appropriate department or employee.

Client Service Representative

Interim HealthCare
Greensboro
07.1998 - 01.2002
  • Assisted clients with scheduling and coordinating home health care visits.
  • Collaborated with healthcare professionals to address client needs effectively.
  • Supported team members in training new staff on client service protocols.
  • Provided customer service support to clients in a timely and efficient manner.
  • Maintained customer records in the database system.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Staffing caregivers into client's homes to assist with bathing, dressing, ADLS and light housekeeping.
  • Completed timesheets into payroll system to ensure caregivers ae paid correctly.
  • Answering phones, faxing and filing.

Education

Associate of Applied Science - Healthcare Administration

Virginia College Online
Birmingham, AL
05-2014

Associate of Applied Science - General Office Technology

Robeson Community College
Lumberton, NC
05-1984

Skills

  • Staffing software
  • Employee onboarding
  • Shift scheduling
  • Applicant tracking
  • Reference checking
  • Customer relationship management
  • Effective communication
  • New hire onboarding
  • Schedule management
  • Staff scheduling
  • Termination documentation
  • Willingness to learn
  • New hire orientation

Certification

CNA certification 12/18/1992 - 02/28/2010

References

References available upon request.

Timeline

Staffing Coordinator

Coleman Care Services
09.2021 - Current

Medical Records Clerk

Interim HealthCare
06.2017 - 09.2021

Client Service Representative

Interim HealthCare
07.1998 - 01.2002

Associate of Applied Science - Healthcare Administration

Virginia College Online

Associate of Applied Science - General Office Technology

Robeson Community College

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Catherine Mitchell