Catherine Luna
Knightdale
Summary
Detail-oriented healthcare professional with extensive experience in specimen handling and customer relations. Expertise in performing venipuncture across diverse patient populations. Committed to enhancing patient care through effective communication and teamwork.
Overview
4
4
years of professional experience
1
1
Language
Work History
Lab Customer Service Rep
UNC Rex Healthcare
Raleigh, NC
03.2026 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Prepared and processed specimens for analysis, adhering to established protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Laboratory Technician
Duke Primary Care
Apex, NC
01.2025 - 03.2026
- Documented findings and communicated results to healthcare providers efficiently.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
Clinical Lab Technician II
Duke University Hospital
Durham, NC
03.2023 - 08.2024
- Conducted routine laboratory tests to ensure accurate patient diagnoses.
- Operated and maintained laboratory equipment following safety protocols.
- Analyzed specimen results and reported findings to medical staff promptly.
- Collaborated with healthcare teams to streamline testing processes and improve patient care.
Contract Phlebotomist
Duke University Hospital
Durham, NC
06.2022 - 03.2023
- Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostics.
- Maintained sterile environment and adhered to safety protocols during all phlebotomy procedures.
- Documented patient information and test requisitions accurately in electronic health record system.
- Assisted in training new staff by demonstrating proper blood collection techniques and equipment usage.
Education
Phlebotomy -
Fayetteville Technical Community College
Fayetteville, NC02-2022
High School Diploma -
Clinton High School
Clinton, NC06-2019
Skills
- Client communication
- Pediatric phlebotomy
- Customer service
- Venipuncture
- Specimen handling
- Specimen processing
- Specimen tracking
- Conflict resolution
- Customer service
- De-escalation techniques
Languages
Spanish
Native or Bilingual
Timeline
Lab Customer Service Rep
UNC Rex Healthcare
03.2026 - Current
Laboratory Technician
Duke Primary Care
01.2025 - 03.2026
Clinical Lab Technician II
Duke University Hospital
03.2023 - 08.2024
Contract Phlebotomist
Duke University Hospital
06.2022 - 03.2023
Phlebotomy -
Fayetteville Technical Community College
High School Diploma -
Clinton High School