Catherine Kogot
Raleigh
Summary
Results-driven Store Director known for productive and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel using communication, problem-solving, and adaptability skills to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Store Director
Target
Raleigh
08.2020 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed staffing levels by recruiting, interviewing, hiring, training and coaching employees.
- Implemented strategies for reducing shrinkage while improving operational efficiency.
- Monitored daily operations for accuracy.
- Directed visual merchandising initiatives that improved overall store aesthetic appeal.
- Led daily store operations and ensured compliance with company policies.
- Managed team performance through regular coaching and feedback sessions.
- Developed and executed merchandising strategies to enhance product visibility.
- Oversaw inventory management and implemented efficient stock replenishment processes.
- Coordinated employee training programs to enhance customer service skills.
- Analyzed sales data to identify trends and adjust store strategies accordingly.
- Fostered a positive shopping environment by maintaining store cleanliness and organization.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Executive Team Leader Specialty Sales
Target
Hampton
04.2018 - 07.2020
- Leveraged strong interpersonal skills to build relationships with clients, vendors, and stakeholders.
- Utilized problem-solving techniques to resolve conflicts among team members quickly and effectively.
- Facilitated weekly meetings with team, ensuring open communication and collaboration.
- Managed team operations to enhance service and customer satisfaction.
- Developed schedules to optimize team performance and coverage.
- Trained staff on company policies and effective customer engagement strategies.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Coached employees to help each reach true potential and expand skill sets.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Conducted regular performance reviews with team members to assess individual strengths and weaknesses.
- Identified areas of improvement in business operations processes, procedures and protocols.
- Facilitated collaboration between departments to maximize productivity levels across the organization.
- Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
- Led cross-functional teams in the development of new products and services from concept through launch.
- Evaluated current systems and processes to identify potential improvements and recommend changes accordingly.
- Analyzed key performance metrics to identify areas of improvement for the team.
- Generated innovative ideas that resulted in improved operational procedures within the organization.
Senior General Merchandise Team Leader
Target
Newport News
04.2016 - 03.2018
- Coached and mentored team members on product knowledge and customer service techniques.
- Coordinated visual merchandising efforts to enhance store presentation and appeal.
- Implemented efficient workflows to streamline daily operations and task assignments.
- Developed and implemented merchandising strategies to increase sales.
- Ensured that all employees were properly trained in their roles and responsibilities.
- Participated in weekly meetings with other team leaders to discuss progress and any challenges faced by the team.
- Managed daily operations of the store.
- Analyzed sales data to identify areas of improvement in merchandising efforts.
- Identified opportunities for improvement in stock management processes.
- Created reports on store performance, inventory levels and operational trends.
- Developed and implemented strategies to increase sales, profitability and customer service levels.
Service and Engagement Team Leader
Target
Hampton
12.2012 - 03.2016
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Supervised team members to ensure efficient store operations.
- Trained new employees on customer service standards and store policies.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
Newfane Senior High School
Newfane, NY05.2012
Skills
- People management
- Staff leadership
- Strategic planning
- Vendor relationship development
- Problem-solving
- Operational efficiency
Timeline
Store Director
Target
08.2020 - Current
Executive Team Leader Specialty Sales
Target
04.2018 - 07.2020
Senior General Merchandise Team Leader
Target
04.2016 - 03.2018
Service and Engagement Team Leader
Target
12.2012 - 03.2016
High School Diploma -
Newfane Senior High School