Catherina Judd
Raleigh,North Carolina
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Big Lots
02.2022 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Customer Associate
Breeze Thru Markets, LLC
10.2017 - 02.2022
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol, tobacco products, and lottery to patrons of legal age.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
Customer Service Representative
Circle K Stores Inc
03.2014 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Cleaned up gas and other spills in accordance with spill procedures.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
Education
GED -
Wake Technical Community College
Raleigh, NC12.2017
Skills
- Strong Organizational Abilities
- Efficient Multitasking
- Customer Engagement
- Proficient in Sales Promotions
- Point Of Sale Expertise
- Accurate Cash Transactions
- Inventory Management
- Strong Verbal Skills
- Analytical Problem Solving
- Attentive Listening
- Task Prioritization
- Detail-Oriented Approach
- Relationship Building Expertise
- Essential Mathematical Proficiency
- Customer-Focused Sales Skills
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
Big Lots
02.2022 - 01.2025
Customer Associate
Breeze Thru Markets, LLC
10.2017 - 02.2022
Customer Service Representative
Circle K Stores Inc
03.2014 - 09.2017
GED -
Wake Technical Community College
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