Cassilyn Parnell
Guilford
Summary
Dynamic leader with a proven track record at Food Lion, adept in management and data entry, enhanced sales performance through strategic planning and optimized retail layouts. Excelled in fostering teamwork, achieving departmental goals, and maintaining meticulous inventory control. Demonstrated exceptional organizational and communication skills, driving efficiency and positive workplace dynamics. Very trustworthy. Maintain a great amount of integrity.
Overview
9
9
years of professional experience
Work History
DSD Receiver
Food Lion
04.2021 - Current
- Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
- Entered DSD invoices into inventory system for prompt record keeping.
- Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Follow workplace safety guidelines for job functions.
- Processed daily and weekly DSD tickets to file invoices.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
- Processed reclaims and returns to vendors and warehouse for credit.
- Contributed to a positive work atmosphere through open communication channels with coworkers and fostering a supportive environment that encouraged teamwork.
- Manage up to fifteen vendors a day.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Checked EDI invoices to resolve outstanding invoices.
- Monitored inventory levels at retail locations, minimizing stockouts and optimizing product availability for purchase.
- Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
- Enhanced retail data accuracy by diligently collecting and entering product information into the system.
- Oversaw daily store operations, delegating tasks effectively to ensure smooth functioning of the retail division.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintain a date control through out the entire store.
Customer Service Manager
Food Lion
04.2017 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees up to all associates within the store and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Onboarded new associates.
Office Assistant
Piggly Wiggly
01.2016 - 03.2017
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Assisted in preparation of reports, which contributed to informed decision-making processes.
Education
No Degree - Criminal Justice
Central Carolina Community College
Siler City, NCNo Degree - Criminal Justcie
Alamance Community College
Graham, NCCentral Sterile Processing
Central Carolina Community College
Siler CityAssociate of Science - Criminal Justice
Randolph Community College
Asheboro, NC05-2025
High School Diploma -
Chatham Charter High School
Siler City, NC05-2016
Skills
- Management
- Leadership Skills
- Teamwork and cooperation
- Time management
- Self-motivated and independent
- Effective communication
- Organization and prioritization
- Relationship building
- Data entry
- Interpersonal skills
Timeline
DSD Receiver
Food Lion
04.2021 - Current
Customer Service Manager
Food Lion
04.2017 - 04.2021
Office Assistant
Piggly Wiggly
01.2016 - 03.2017
No Degree - Criminal Justice
Central Carolina Community College
No Degree - Criminal Justcie
Alamance Community College
Central Sterile Processing
Central Carolina Community College
Associate of Science - Criminal Justice
Randolph Community College
High School Diploma -
Chatham Charter High School
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