Cassie Stolz
Kill Devil Hills
Summary
Dynamic Food Service Professional with extensive experience in bartending, serving, and management. Proven ability to resolve issues and enhance customer satisfaction, fostering positive guest experiences. Strong expertise in food safety and sanitation protocols, committed to maintaining high service standards and a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Fishbones Raw Bar & Restaurant
05.2024 - Current
- Enhanced customer satisfaction by supervising daily operations and dining experiences.
- Reduced waste and improved supply chain efficiency through streamlined inventory management.
- Boosted team performance by developing effective staff training programs.
- Increased profitability by implementing strategic cost-control measures without sacrificing quality.
- Improved menu offerings by analyzing customer feedback for actionable insights.
- Drove sales growth during off-peak hours through targeted special promotions.
Restaurant Supervisor
Bar 19
09.2022 - 05.2023
- Increased restaurant performance by implementing effective operational strategies and reducing waste.
- Forecasted supply needs accurately based on anticipated business levels and prior usage.
- Enhanced customer loyalty through improved satisfaction and efficient service delivery.
- Scheduled team assignments to align with operational demands and customer requirements.
- Promoted special menu items, inspiring staff to boost sales of new offerings.
- Engaged customers to promote specials and explain key product details.
Restaurant Business Partner
Underground Burritos
12.2019 - 03.2023
- Increased profitability by managing effective food and beverage business plans.
- Secured competitive pricing and quality by negotiating with external vendors.
- Conducted thorough evaluations to ensure compliance with health and safety regulations.
- Executed new menus seamlessly, enhancing customer dining experiences and satisfaction.
- Gathered customer feedback to drive positive changes within the restaurant environment.
Bartender
Agave Side Bar
10.2016 - 04.2019
- Increased profits by developing signature cocktails for bar marketing efforts.
- Created seasonal drink menus to attract diverse customer preferences.
- Streamlined bar inventory processes, ensuring optimal stock levels for demand.
- Ensured compliance with state laws on alcoholic beverage service regulations.
- Trained staff in sales techniques, resulting in improved bar profitability.
- Executed opening and closing duties, including sales report generation and cash handling.
Bartender-server
Marleys Island Grille
04.2011 - 08.2016
- Enhanced guest experiences by preparing inviting tables for memorable dining.
- Increased sales by successfully upselling high-margin appetizers and mixed drinks.
- Boosted revenue through strategic upselling of premium products to customers.
- Utilized POS system for efficient order placement and bill management.
- Built lasting relationships with regular customers for repeat business.
Education
High School Diploma -
Union High School
Union, NJ06.1996
Skills
- Full-Service Restaurant Background
- Food Sales and Promotion
- Order Accuracy
- Food and Beverage Pairings
- High-Volume Dining
- Suggestive Selling
- Guest Satisfaction
- Cool Under Pressure
- Servsafe Certified
- Natural Leadership
- Staff management
- Inventory control and record keeping
Certification
- Certificate of Food Handler Training - 02/09/2022
- Certified Food Protection Manager - 10/10/2022
- Certificate of Food Safety Management Principles - 10/10/2022
- NC Alcohol and Service Training - 04/10/2024
Timeline
Restaurant Manager
Fishbones Raw Bar & Restaurant
05.2024 - Current
Restaurant Supervisor
Bar 19
09.2022 - 05.2023
Restaurant Business Partner
Underground Burritos
12.2019 - 03.2023
Bartender
Agave Side Bar
10.2016 - 04.2019
Bartender-server
Marleys Island Grille
04.2011 - 08.2016
High School Diploma -
Union High School