Cassie Hunt
Lumberton
Summary
Dynamic and results-oriented professional with a proven track record at UNC Southeastern Hospital, adept in improving client outcomes and financial reporting. Excelled in teamwork and multitasking, significantly enhancing collections efficiency at Truist Bank through strategic negotiation and comprehensive case management. Skilled in developing partnerships and coordinating care plans, showcasing reliability and attention to detail.
Overview
8
8
years of professional experience
Work History
Social Worker Case Manager
UNC Southeastern Hospital
06.2023 - Current
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Collections Representative
Truist Bank
08.2017 - 12.2022
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Processed payments and applied to customer balances.
- Recorded all information regarding financial status of customers.
- Trained new team members on scripts, company services, and collection strategies.
Education
Bachelor of Arts - Psychology
University of North Carolina At Pembroke
Pembroke, NC12-2022
Skills
- Teamwork
- Reliability
- Multitasking Abilities
- Financial reporting
- Time management
- Attention to detail
Timeline
Social Worker Case Manager
UNC Southeastern Hospital
06.2023 - Current
Collections Representative
Truist Bank
08.2017 - 12.2022
Bachelor of Arts - Psychology
University of North Carolina At Pembroke
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