Cassie Austin
Rockingham
Summary
Dependable Server and Cook successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server and Cook
Godfathers Pizza
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Ice Cream Scooper
The Berry Patch
07.2021 - 03.2022
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
- Carried out cash and card transactions quickly and thoughtfully.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Education
Associate of Arts -
Richmond Community College
Hamlet, NC05.2024
High School Diploma -
Richmond Early College High School
Hamlet, NC05.2024
Skills
- Cool Under Pressure
- Quality Control
- Conflict and Complaint Resolution
- Stocking and Replenishing
- Personable
- Natural Leadership
- Warm and Friendly
Accomplishments
- Achieved good reviews through effectively helping with good attitude and customer service.
- Documented and resolved customers complaints which led to happy customer and happy manager.
Donated to Richmond County Humane Society
In my junior leadership class (Senate), I was in a group of people and we took up donations from homeroom classes and spent our own money on supplies and then went to the humane Society to drop off the stuff. We got a tour of the place and learned more about what exactly goes on everyday when working there.
Timeline
Server and Cook
Godfathers Pizza
10.2022 - Current
Ice Cream Scooper
The Berry Patch
07.2021 - 03.2022
Associate of Arts -
Richmond Community College
High School Diploma -
Richmond Early College High School
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