Cassidy Stelling
Raleigh
Summary
Dynamic and results-driven professional with a strong background in customer service at Ruckus Pizza. Proven ability to enhance guest experiences through effective communication and relationship building. Skilled in cash handling and maintaining high cleanliness standards, contributing to a positive team environment and operational efficiency.
Overview
8
8
years of professional experience
Work History
Team Member
Sobol
07.2024 - Current
- Assisted in managing team operations to ensure efficient service delivery.
- Trained staff on product knowledge and customer service best practices.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Implemented quality control procedures to maintain food safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Ruckus Pizza
07.2022 - 02.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Assisted with menu knowledge, effectively communicating specials and recommendations to patrons.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions efficiently, processing payments and managing tips accurately.
- Adapted quickly to changing demands during peak hours, supporting team in maintaining service quality.
- Trained new servers on restaurant procedures and customer service standards, enhancing team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host
Ruckus Pizza
07.2022 - 02.2024
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed waitlist and reservations efficiently, optimizing seating arrangements during peak hours.
- Communicated daily specials and menu items to enhance guest experiences and drive sales.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Monitored dining area cleanliness, maintaining high standards of sanitation and presentation.
- Handled guest inquiries and complaints effectively, fostering positive relationships with customers.
- Supported promotional events by coordinating seating plans and guest interactions to maximize engagement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant Manager
Domino's Pizza
05.2018 - 06.2019
- Assisted in managing team operations to ensure efficient service delivery.
- Trained staff on product knowledge and customer service best practices.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Implemented quality control procedures to maintain food safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Hampton High School
Hampton, VASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Workplace safety
- Product knowledge
- Relationship building
- Order preparation
- Facility cleaning
- Quality inspections
Timeline
Team Member
Sobol
07.2024 - Current
Server
Ruckus Pizza
07.2022 - 02.2024
Host
Ruckus Pizza
07.2022 - 02.2024
Assistant Manager
Domino's Pizza
05.2018 - 06.2019
High School Diploma -
Hampton High School