Cassidy Deal
Kernersville
Summary
Dynamic professional with extensive experience at CarMax, excelling in customer service and vehicle inspection. Proven track record in complaint resolution and service scheduling, enhancing customer satisfaction. Adept at maintaining accurate records and fostering strong relationships, ensuring seamless operations and positive experiences for clients.
Overview
8
8
years of professional experience
Work History
Service Operator
CarMax
Winston-Salem
03.2025 - Current
- Engaged with customers to enhance their overall buying experience.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Maintained accurate records of customer interactions and transactions.
- Followed up with customers via phone or email to ensure that they receive a daily update on their vehicle.
- Scheduled service appointments to optimize technician workflow and customer convenience.
- Processed payments and handled billing inquiries for completed services efficiently.
Vehicle Condition Assessor
CarMax
Winston-Salem
11.2022 - 03.2025
- Conducted thorough examinations of vehicle components and systems.
- Inspected vehicles' interior and exterior states to assist buyers in determining appropriate vehicle values.
- Arranged vehicles for sale in optimal positions on the lot.
- Affixed updated window stickers on vehicles, indicating price changes.
- Correctly option vehicles for accurate pricing.
Bridal Consultant
Southern Bride Inc
Kernersville
08.2021 - 09.2022
- Assisted in selecting wedding attire and accessories for brides and bridal parties.
- Organized in-store displays and promotional materials for seasonal events.
- Handled client inquiries and provided exceptional customer service throughout the process.
- Maintained detailed records of client consultations and garment orders for accuracy.
- Steamed gowns and assisted brides in choosing flattering and fitting pieces.
- Kept detailed records of client information including measurements and payment schedules.
Fabricator
I & I Sling
Greensboro
02.2019 - 08.2021
- Manufacture nylon slings to specified lengths.
- Fulfilled customer orders efficiently and promptly.
- Maintained a safe work environment by adhering to safety policies and procedures.
- Designed and utilized templates to measure and efficiently shape products.
- Operated sewing machines to assemble nylon straps efficiently and accurately.
- Assisted in training new operators on sewing techniques and machine operation.
Salon Assistant
The Escape Salon
Winston-Salem
06.2018 - 02.2019
- Assisted stylists with client consultations and service preparations.
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Stocked inventory supplies, ensuring availability of products for services.
- Treated customers to shampooing and head massage to promote loyalty.
- Aided co-owners by overseeing client check-ins amidst their assistance to additional customers.
Dog Bather
Petstravaganza Inc
Kernersville
08.2017 - 02.2018
- Maintained cleanliness of bathing area and equipment to ensure safety protocols.
- Performed nail trims on animals as requested by clients or veterinarians.
- Dried animals thoroughly after bathing using towels and blow dryers set at appropriate temperatures.
- Monitored all animals during baths to ensure safety at all times.
- Utilized safe lifting techniques when transferring pets from cages into tubs or onto tables.
Education
High School Diploma -
Robert B. Glenn High School
Kernersville, NC06-2017
Skills
- Customer service
- Vehicle inspection
- Service scheduling
- Payment processing
- Complaint resolution
- Customer relationship management
Timeline
Service Operator
CarMax
03.2025 - Current
Vehicle Condition Assessor
CarMax
11.2022 - 03.2025
Bridal Consultant
Southern Bride Inc
08.2021 - 09.2022
Fabricator
I & I Sling
02.2019 - 08.2021
Salon Assistant
The Escape Salon
06.2018 - 02.2019
Dog Bather
Petstravaganza Inc
08.2017 - 02.2018
High School Diploma -
Robert B. Glenn High School