Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Carson

Franklinton

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

3
3
years of professional experience

Work History

Gate Attendant

First Services Residential
05.2025 - 08.2025
  • Managed vehicle entry and exit procedures, ensuring compliance with safety regulations.
  • Resolved customer inquiries and concerns promptly to enhance user experience.
  • Collaborated with security personnel to address incidents and ensure swift resolutions.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.

Server

Eli's Tavern
02.2023 - 05.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Manager of Poolside Cafe

Aquatic Management Group
05.2022 - 07.2024
  • Promptly greeted and checked in guests with our system
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.

Barista

Mason X Main
12.2022 - 07.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.

Lifeguard

Aquatic Management Group
05.2022 - 09.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Education

Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
05-2027

High School Diploma -

Wake Forest High School
Wake Forest, NC
06-2023

Skills

  • Cash handling
  • Customer service
  • Order taking
  • POS system operation
  • Beverage preparation
  • Inventory management
  • Food safety practices

Timeline

Gate Attendant

First Services Residential
05.2025 - 08.2025

Server

Eli's Tavern
02.2023 - 05.2025

Barista

Mason X Main
12.2022 - 07.2023

Manager of Poolside Cafe

Aquatic Management Group
05.2022 - 07.2024

Lifeguard

Aquatic Management Group
05.2022 - 09.2022

Criminal Justice

University of North Carolina At Charlotte

High School Diploma -

Wake Forest High School

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Cassidy Carson