Cassandra Webb
Burlington
Summary
Dynamic Case Manager Supervisor at Alamance County Health Department with a proven track record in client advocacy and program planning. Expert in developing individualized care plans and enhancing service delivery, fostering collaboration among multidisciplinary teams. Skilled in critical thinking and resource management, driving successful outcomes and client satisfaction through effective communication and support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Alamance County Health Department
01.2025 - Current
- Coordinated client assessments to identify health and social service needs.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Monitored case progress, ensuring compliance with health department protocols.
- Provided training and support to junior case managers on best practices.
- Facilitated communication between clients and service providers for resource access.
- Reviewed case documentation for accuracy and adherence to regulations.
- Conducted regular team meetings to discuss case updates and challenges.
- Implemented strategies to enhance service delivery and client satisfaction.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with community members to develop and implement service initiatives.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
Registered Nurse
Alamance County Health Department
06.2016 - Current
- Administered medications and monitored patient responses to treatments.
- Assisted in developing and implementing patient care plans.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with multidisciplinary teams to ensure cohesive patient care.
- Provided education and support to patients and families regarding health conditions.
- Conducted routine assessments to monitor vital signs and overall health status.
- Adapted quickly to changing situations in fast-paced clinical settings.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Registered Nurse
Alamance Regional Medical Center
06.2005 - 06.2016
- Implemented infection control protocols to maintain a safe environment.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Maintained accurate patient records using electronic health record systems.
- Adapted quickly to changing situations in fast-paced clinical settings.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Associate of Science - Nursing
Alamance Community College
Graham, NC05-2005
Skills
- Client advocacy
- Program planning
- Stakeholder collaboration
- Case assessment
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Organization and multitasking
- Critical thinking
- Clear communication
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Case documentation
- Decision-making
- Relationship building
- Patient support
- Case management tracking
- Patient assessments
- Case planning
- Community resources
- Case needs assessment
- Emotional awareness
- Client relationship management
- Care coordination
- Conflict resolution
- Goal setting
- Patient management
- Staff management
- Documentation and reporting
- Home visits and inspections
- MS office
- Email and telephone etiquette
- Report writing
- Intervention plans
- Patient assessment
- Records management
- Stress management
- Patient needs assessment
- Case management
- Family education
- Utilization review
- Medical records management
- Performance tracking
- Community outreach
- Individualized counseling
- Resource management
- Staff education and training
- EMR / EHR
- Documentation proficiency
- Resource allocation
- Health history documentation
- Needs assessment
- Client empowerment
- Multitasking
- Problem-solving abilities
- Attention to detail
- Reliability
Accomplishments
- Achieved achieving program benchmarks through effectively helping with Staff training and promoting needed documentation.
- Supervised team of 8 staff members.
Certification
- Licensed Registered Nurse - 2005- Current
- CPR Training - Current
Languages
English
Native or Bilingual
Timeline
Case Manager Supervisor
Alamance County Health Department
01.2025 - Current
Registered Nurse
Alamance County Health Department
06.2016 - Current
Registered Nurse
Alamance Regional Medical Center
06.2005 - 06.2016
Associate of Science - Nursing
Alamance Community College
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